The Quality Assurance (QA) Specialist is responsible for evaluating and scoring interactions between customer service agents and customers. This role involves identifying behaviors that can enhance customer experiences, generating trending QA reports for leadership, and executing various dutie
Provide world-class customer service by analyzing and resolving customer queries promptly and efficiently (oral and written).
Monday to Friday onsite, no remote work available; must possess valid passport and able to travel overseas
Are you passionate about advanced telecommunications systems? We’re looking for a Telecommunications Engineer to join our IT team
Remote work option unavailable; positions requires candidate to be on site Monday to Friday 1. RF Engineer 2. Fixed Network Customer Support Engineer
The Head of Procurement and Supply Chain is responsible for developing a strategic approach to the procurement and supply chain management process whilst leading all procurement efforts to effectively and efficiently...
The main purpose is to provide effective and efficient IREG and TADIG test completion for Digicel’s Roaming services. Liaise with and on behalf of all CALA markets completing their specified test requirements to implement expansions within and outside the Digicel network.
Identify and pursue sales opportunities for the Digicel+ Product Portfolio to new customers, to enhance customers’ experience through up-selling and cross-selling to our existing customer base.
To maintain and build revenue in the line with overall business targets. To delight our customers with service and support of their business telecommunication needs.
The Head of Network Operations is responsible for the operation, administration and maintenance of telecommunications network infrastructure used within the core, transport and access networks.
Digicel Group
Looking for a experienced sales expert to be responsible for Selling Digicel Home Entertainment products and services to new customers and up-selling and cross-selling to existing customers
The Market Procurement Specialist is the control point of starting the procure to pay process, ensuring transparent execution of competitive sourcing events and negotiating commercial terms to achieve maximum value for money.
The Customer Value Management Analyst is responsible for collecting (from various data sources), analysis and reporting of Prepaid/CVM revenue, product and customer-related data.