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Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

Engage with customers requesting cancelation of service and utilize available Retention toolkit to persuade them to keep their services with Flow.

Do you have oodles of empathy? Top-notch communication & listening skills? Ambitious? Team player? Leadership potential? Consideration for others?

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The

Responsible for monitoring the service level, occupancy, and calls handled of the phone operations departments.

The Trainer is a content expert that continually develops methods to help CCR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CCR’s potential as well as other stakeholders

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

To perform 2nd tier diagnostics for Dekal Services to improve time to repair and to minimize the instances of truck rolls by technicians and contractors. Also facilitates calls by the Contact Center and field services technicians

A Consultant level IT expert in Storage, Network and Computer Systems architecture with the ability to lead, design and influence enterprise level solutions and business efforts for any customer, partner or vendor

To provide the technical expertise needed for the design, implementation and maintenance of equipment and/or systems supplied by the organisation to ensure maximum customer satisfaction.

IT Onsite Support (Service Delivery) will be responsible for providing technical support to the associates locally and/or remotely. The incumbent will help to manage local and remote projects and initiatives with team members from different locations.

Ibex is searching for a Sales Manager who will be involved in proactively growing new and repeat business as well as being responsible for customer retention and driving the Campaign's Sales component.

The NOC Analyst will be responsible ensuring that customers’ experience is seamless, efficient and professional; ensuring that there is the maximum service availability

The Senior Manager, Central Service Desk will create and operate a team driven support focused environment, that he/she will be a leader in an environment where creativity is encouraged

Business Account Executive

The Business Analyst will assist with the interpretation and presentation of customer and operational data/reports of both Trinidad and Curacao

Under minimum supervision, working on 24/7 shift rotation, the Incident Management Administrator leads all Incidents/Events and Outages to ensure processes, procedures and escalations are adhered to.

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