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The role of the CSC Tier 1 Engineer is to provide 24x7x365 support of B2B customers by monitoring and serving as the first point of contact for any problem escalations

The role of the CSC Tier 1 Engineer is to provide 24x7x365 support of B2B customers by monitoring and serving as the first point of contact for any problem escalations

Engage with customers requesting cancelation of service and utilize available Retention toolkit to persuade them to keep their services with Flow.

SENIOR MANAGER GOVERNANCE & PORTFOLIO MANAGEMENT

Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

In this role, you will be required to supervise and direct a sales team of territory, Field Sales Agents. The Area Sales Supervisor’s role will be accountable for achieving the Area sales targets and the implementation of business strategies in the specified geographic territories.

You will be delivery focused; someone that consistently meets deadlines, is methodical and systematic and has a good eye for detail

Project Manager - Enterprise Portfolio Management Office

Program Manager - Enterprise Portfolio Management Office

Governance & Portfolio Manager - Enterprise Portfolio Management Office (EPMO)

The Assistant Accountant under general supervision will be responsible for assisting in maintaining records of fiscal controls, ledgers, and other transactions, in either direct or indirect support of the Finance Manager

Under minimum supervision, working on 24/7 shift rotation, the Incident Management Administrator leads all Incidents/Events and Outages to ensure processes, procedures and escalations are adhered to.

Repair Technician / Customer Support

This Engineer level position is responsible for coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the Tier1 Level Operations

Job purpose: This Engineer level position is responsible for coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the Tier1 Level Operations

Our client in the Telecommunications sector, is seeking to fill the position of Customer Loyalty Manager.

The Sales Director has overall responsibility for the planning, developing and implementing of sales strategies, tactics

Administers the work plan of the Customer Experience Centre. Implements policies, procedures and systems in accordance with established performance standards and output expectations

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