INFORMATION TECHNOLOHY (IT) SUPPORT TECHNICIAN Job Summary To provide first-level technical support ... systems. Key Duties and Responsibilities Administer the IT helpdesk and provide first level support ...
tools and Helpdesk software available to them, including giving in-person or remote support to end users when necessary. This role will have an emphasis towards a networking path and its support ...
and makes recommendations on products, services, protocols, and standards in support of all ... financial forecasts for expanded functionality/user base. Establishes and maintains regular written ...
(Sales Cloud, Service Cloud, etc.) · Manage user setup, roles, profiles, permissions, and security ... · Collaborate with cross-functional teams (sales, marketing, support) to gather requirements and implement ...
-on support to end users when necessary. This role will also support all change, incident, automated ... , protocols, and standards in support of technology procurement and development efforts. Liaises with vendors ...