Operational Manager

Job Title: Operational Manager Department: Caribbean Hotel Services Reports To: Property Owner / Managing Director Employment Type: Contract (with potential for renewal upon review)

Job Summary

An established hotel is seeking a dynamic, hands-on Operations Manager with proven experience in hotel and resort operations to join our management team.

The successful candidate will be responsible for overseeing the day-to-day operations of the resort.

This role requires a proactive leader with strong organizational, problem-solving, and people-management skills who thrives in a fast-paced hospitality environment.

GENERAL REQUIREMENTS:

• Oversee and coordinate daily operational activities
• Ensure high standards of guest service, quality, and operational efficiency are consistently maintained
• Manage and supervise department heads and operational teams, providing guidance, coaching, and performance oversight
• Responsible for the direct supervision and management of the grounds department
• Monitor budgets, control costs, and ensure operations are conducted within approved financial parameters
• Implement and enforce company operational standards
• Conduct regular property inspections and ensure compliance with health, safety, and regulatory requirements
• Address guest concerns and operational issues promptly and professionally
• Liaise with owners, contractors, and external stakeholders as required