Reservations Supervisor

Job Title: Reservations Supervisor Department: Caribbean Hotel Services Reports To: Property Owner / Managing Director Employment Type: Contract (with potential for renewal upon review)

Job Title: Reservations Supervisor

Department: Caribbean Hotel Services

Reports To: Property Owner / Managing Director

Employment Type: Contract (with potential for renewal upon review) 

Position Summary 

The Reservations Supervisor is responsible for overseeing the reservations function to ensure efficient operations, accurate bookings, and exceptional guest service. This role requires a hospitality-focused professional with strong organizational, guest-service, and sales skills, as well as experience in reservations systems and guest communication. 

Key Responsibilities 

· Supervise and manage daily reservations, ensuring accuracy and efficiency in all bookings 

· Handle guest inquiries via phone, email, and online platforms in a professional and timely manner 

· Maximize room revenue through effective selling techniques, upselling, and promoting resort services 

· Monitor availability, rates, and restrictions to optimize occupancy and revenue 

· Ensure all reservation details, special requests, and guest preferences are accurately recorded 

· Train, guide, and support reservations staff to maintain high service standards 

· Resolve guest concerns related to reservations promptly and professionally 

· Maintain clear communication with Front Office, Sales, and other departments 

· Prepare and submit reservation reports as required by management 

Qualifications & Experience 

· Proven experience in the hospitality industry, preferably in a reservations or supervisory role 

· Strong organizational and guest-service skills 

· Experience with reservations systems and guest communication platforms preferred 

· Demonstrated strong sales skills, with the ability to upsell and convert inquiries into confirmed bookings 

· Excellent verbal and written communication skills 

· Ability to work under pressure and manage multiple tasks effectively 

Skills & Competencies 

· Strong attention to detail and problem-solving skills 

· Sales-driven mindset with a focus on revenue generation 

· Professional, courteous, and guest-focused attitude 

· Leadership and team-management abilities 

· Proficiency in computer systems and reservations software 

Work Environment 

· Fast-paced hospitality environment 

· May require weekend, holiday, and shift work based on operational needs 

Compensation 

A competitive salary and allowances will be offered, commensurate with experience.