Central Monitoring Senior Associate

Do you thrive in fast-paced, detail-oriented environments? Join us as a Central Monitoring Senior Associate to monitor alarms, coordinate responses, and support clients and field teams.

• Monitor alarms and alerts received through various platforms.

• Monitor and manage dispatches sent to response teams via the Now Force App.

• Process incoming alarm signals accurately and verify their authenticity.

• Recognize and differentiate signals based on alarm codes.

• Contact and dispatch security personnel or other designated response services, officers, liaisons, or client contacts if the client cannot be reached.

• Escalate issues to the appropriate personnel in accordance with operating procedures.

• Follow up on dispatched alarms to ensure timely resolution and update the client on the team’s findings.

• Coordinate assistance for clients in the event of an emergency.

• Review client information, alarm history, zone details, and check the status of vehicles, alarm systems, and work tools daily.

• Operate the Central Station’s two-way radios, phones, and software in accordance with established guidelines.

• Conduct periodic calls to customers to test panic systems, including Intrusion Detection and Vehicle Tracking.

• Update various platforms with information received from clients and response teams.

• Gather relevant details regarding incidents reported by the response team or clients.

• Provide assistance to field technicians as required.

• 5 CXC Subjects including Maths and English
• Diploma in Business Administration or related field of study
• Customer Service - at least one years experience
• Computer efficient in Microsoft, Word and Excel and have the ability to enter data efficiently and accurately
• Have at least one year experience in a call centre or security operations centre

Application Deadline: Thursday, April 2, 2026

We appreciate all applications of interest, however, only shortlisted candidates will be contacted.