Training Coordinator - Kingston, Jamaica

As a Training Coordinator, you will be a key part of FAST’s project implementation teams, ensuring that end-users are fully prepared to use FAST’s software. Your responsibilities will include:

• Coordinate Training Programs: Plan and manage the overall training schedule, working closely with project teams to ensure that training needs are met on time. Coordinate logistics, including scheduling in person or virtual sessions and preparing training materials for delivery. 

• Train-the-Trainer Approach: Equip client trainers with the knowledge and resources they need to deliver effective training. Guide them through the process, ensuring they are confident in training end-users on FAST’s software and systems. 

• Create Training Materials: Develop a range of training materials tailored to specific user needs and various training delivery methods. This includes creating video and self-study training modules, job aids, user guides, help articles, and presentations. Ensure that materials are clear, concise, and accessible for diverse learning styles. 

• Collaborate on Instructional Design: Work with subject matter experts and project teams to design training content that aligns with user workflows. Continuously review and update training programs to reflect new features and user feedback. 

• Support Training for Project Staff and Testers: In addition to client trainers, you will provide training to project staff and testers, ensuring they have a thorough understanding of the software.  

• Evaluate Training Effectiveness: Monitor and assess the effectiveness of training sessions by collecting feedback from participants. Analyze this feedback to improve both content and delivery methods, ensuring continuous improvement in training quality. 

• Manage Multiple Projects: Handle multiple training projects at once, ensuring smooth delivery across various teams. Work closely with clients to customize training based on their unique needs and goals. 

• Collaborate with Teams: Work in partnership with implementation teams, software developers, and clients to ensure the training content reflects the latest updates and is aligned with project objectives. Maintain communication with stakeholders throughout the training process. 

• Additional Responsibilities: Depending on project needs, you may also contribute to

• • Testing coordination and test scenario development to ensure that the system is functioning as expected.

  • Communication and change management activities.

  • Assistance with system related setup, such as task management, user roles, etc.