Membership Supervisor (Direct to Client)

Increase membership sign-ups according to sales goals and support the highest standards of member-customer service in attending to: membership new applications, membership renewals, refund-return replacement and repair of merchandise.

KEY JOB RESPONSIBILITIES:

• Coordinates and monitors the membership counter and sales personnel daily activities and the processing of new memberships and renewals.
• Supervise the refund process is followed according to company’s policies and procedures, as well as, reconcile till with refunded merchandise during each shift.
• Verify that all members’ sales information is entered correctly on the AS400 by the membership personnel by daily auditing of applications against the system.
• Oversees offering of our Cobranded Credit Card and increase in the amount of dual credit cardholders in the country according to the established goals.
• Supports new promotions or activities in the club.
• AS A MANAGER/SUPERVISOR AND EMPLOYEE OF PRICESMART, THE INCUMBENT OF THIS POSITION HAS THE RESPONSIBILITY TO:

1. Enforce and Adhere to PriceSmart’s Code of Conduct and Company Ethics at all times
2. Enforce and Adhere to PriceSmart’s Security, Prevention and Safety Guidelines
3. Promote PriceSmart’s business philosophy including the 6 Rights of Merchandising
4. Enforce and Adhere to PriceSmart’s Policies and Procedures
5. Protect PriceSmart’s assets and working tools at all times

REQUIREMENTS:

(Minimum required education and/or formal training, knowledge, skills, experience)

• Minimum two (2) years of university-based studies in Marketing, Business Administration or similar areas. Degree preferred.

• Minimum two (2) years of experience in a similar role, preferably in the retail environment.

• Ability to communicate effectively, demonstrate teamwork and provide leadership.

• Exceptional customer service skills.

• Knowledge of Windows operating systems and AS400.

• Proficient in English and/or Spanish languages (verbal and written).

OTHER TASKS:

• Analyzes work methods and distribution to eliminate idle time and maximize employee’s productivity and ensure appropriate levels of staffing.

• Ensures compliance with procedures in the opening and closing of the Club in accordance to checklist

• Generates and reviews reports as required for the department.

• Performs Manager on Duty functions as required.

• Plans, Supervisors and inputs into the system employee schedules and changes necessary.

• Monitors employees’ performance, and reviews training needs as required.

• Responsible for ordering and maintaining department supplies.

• Responsible for the efficient administration of department budget.

• Revises the “Daily Transaction Report” and the “Inactive Shopping Report” on a daily basis.

• Monitors refunds and repair and ensures that all replaced and refunded merchandise is released accurately, based upon the Transaction Receipt which should be within the 30-day Refund Policy.

• Support the Membership Manager in managing the automatic charges to credit cards.

• Ensures Membership Policies & Procedures are applied accordingly.

• Supports the daily remittance of the Sales Team and follows up on Target Go