Membership Supervisor (Direct to Client)

Increase membership sign-ups according to sales goals and support the highest standards of member-customer service in attending to: membership new applications, membership renewals, refund-return replacement and repair of merchandise.

KEY JOB RESPONSIBILITIES:

• Coordinates and monitors the membership counter and sales personnel daily activities and the processing of new memberships and renewals.
• Supervise the refund process is followed according to company’s policies and procedures, as well as, reconcile till with refunded merchandise during each shift.
• Verify that all members’ sales information is entered correctly on the AS400 by the membership personnel by daily auditing of applications against the system.
• Oversees offering of our Cobranded Credit Card and increase in the amount of dual credit cardholders in the country according to the established goals.
• Supports new promotions or activities in the club.
• Analyzes work methods and distribution to eliminate idle time and maximize employee’s productivity and ensure appropriate levels of staffing.
• Ensures compliance with procedures in the opening and closing of the Club in accordance to checklistGenerates and reviews reports as required for the department.
• Performs Manager on Duty functions as required.
• Plans, Supervisors and inputs into the system employee schedules and changes necessary.
• Monitors employees’ performance, and reviews training needs as required.
• Responsible for ordering and maintaining department supplies.
• Responsible for the efficient administration of department budget.
• Revises the “Daily Transaction Report” and the “Inactive Shopping Report” on a daily basis.
• Monitors refunds and repair and ensures that all replaced and refunded merchandise is released accurately, based upon the Transaction Receipt which should be within the 30-day Refund Policy.
• Support the Membership Manager in managing the automatic charges to credit cards.
• Ensures Membership Policies & Procedures are applied accordingly.
• Supports the daily remittance of the Sales Team and follows up on Target Goals.

REQUIREMENTS:

(Minimum required education and/or formal training, knowledge, skills, experience)

• Minimum two (2) year of university-based studies in Marketing, Business Administration or similar areas. Degree preferred.
• Minimum two (2) years of experience in a similar role, preferably in the retail environment.
• Ability to communicate effectively, demonstrate teamwork and provide leadership.
• Exceptional customer service skills.
• Knowledge of Windows operating systems and AS400.
• Proficient in English and/or Spanish languages (verbal and written).