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CUSTOMER SERVICE AGENTS NEEDED! We are seeking bright, articulate, detail-oriented applicants with a desire to help us forward resolve customer issues and be brand ambassadors.

The Trainer is a content expert that continually develops methods to help CCR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CCR’s potential as well as other stakeholders

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

Responsible for monitoring the service level, occupancy, and calls handled of the phone operations departments.

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

The Operations Manager will provide leadership and guidance to a team of Call Centre Representatives while ensuring the successful delivery of quality service to the Client. Determine the long range objectives and goals and to meet business operations expectations.

The Consumer Sales Manager will work closely with Dealers, Dealer Development Managers, Merchandisers, Store Agents and personnel, Direct Sales team members and all other relevant stakeholders, to achieve targets associated with the activation of products and services offered by Digicel.

The Head of Consumer Sales is primarily responsible for the strategic direction and execution of sales strategies aimed at meeting and exceeding set KPIs, including prepaid, postpaid, port in, audit, WOU and budgetary targets.

Responsible for the sales of telecom/ICT products/services, Customer Relationship Management with customers within the enterprise section

The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.

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