Head of Business Intelligence (BI)

Company description:

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job description:

Job Title: Head of Business Intelligence (BI)

Primary objective of the job:

The Head of BI reports into the Chief Financial Officer and will be responsible for multiple facets of strategic development, project evaluation, reporting and oversight of the tactical/operational areas of BI and Analytics management for Consumer (pre and post-paid) and Corporate Mobile, Digicel Plus and ICT. 

Main Duties and Responsibilities:

• Interpret and review the financial significance of operational & commercial KPI’s.
• Assist in the analysis and development of new pricing structures and promotions.
• Review business case submissions and provide feedback to markets and analysis for Senior Management Team.
• Analysis of customer base movements.
• Produce segmented revenue & customer analysis reports.
• Work with BI Team to develop further reports to improve understanding of customer behaviour.
• Refine reports and ensure that they are created in a timely manner with the correct information
• Perform trending and critical analysis to highlight issues and draw possible conclusions as to their causes.
• Develop BI strategies and procedures to maintain ongoing data integrity. And develop dashboarding
• Produce periodic reports as defined by SMT to include daily weekly, monthly and senior management reports.
• Analyse reports and draw key insights that are reviewed by management weekly.
• Researching and analysing quantitative data to support SMT
• Work with Business Risk in alerting Revenue Assurance of possible fraud or revenue leakage.
• Review market and competition analysis regularly.
• Support new technology development
• Support ICT and Corporate Mobile Analysis to grow business and analyse opportunities
• Support Digicel Plus Analysis to grow business and analyse opportunities
• Able to capture the value of “Big data” through data mining understanding and procedures

Academic Qualifications and Experience Required:

• Msc in Engineering/ Computer Science/ Economics/Management and/or MBA
• Experience with PowerBI and SQL is essential
• Experience with Python is preferred
• Project Management Training (PMP i.e.) is an advantage
• 2-3 years management and supervisory experience is compulsory
• 3 – 5 years’ experience in and with the telecommunications sector is compulsory
• Ability to manage in a fast-paced environment
• Proven planning skills, attention to detail and excellent project management skills
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Ability to read, analyse and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellence in Service
• Problem Solving
• Business Focus
• Leadership
• Integrity
• Commitment
• Cost Management
• Performance Management
• People Development