General Manager

We're hiring a General Manager for a Hardware Store in Kingston, Jamaica.

Position Overview:
The General Manager (GM) is responsible for overseeing the entire operations of a large hardware store, ensuring efficient day-to-day management, strategic planning, financial performance, and customer satisfaction. The GM will lead a dynamic team and drive business growth through excellent operational practices, robust sales strategies, effective inventory management, and exceptional customer service.

Key Responsibilities:

1. Strategic Leadership:

• Develop and implement strategic plans aimed at achieving revenue growth, market share, and profitability.
• Evaluate industry trends, market demands, and competitor strategies to remain competitive.
• Identify opportunities for store improvement and growth.

2. Operational Management:

• Oversee daily store operations, ensuring smooth functioning of sales, warehouse management, logistics, and customer service.
• Ensure compliance with safety standards, operational procedures, and regulatory requirements.
• Manage inventory control systems to ensure optimal stock levels and minimize loss.

3. Financial Management:

• Prepare and manage budgets, control expenses, and maximize profitability.
• Analyze financial reports and operational metrics, making informed decisions to enhance store performance.
• Monitor sales performance against targets and adjust strategies as necessary.

4. Sales and Marketing:

• Develop and execute comprehensive sales and marketing strategies.
• Oversee promotional activities and campaigns to increase store visibility and customer base.
• Foster relationships with key clients, contractors, and business partners.

5. Human Resource Management:

• Lead, mentor, and manage a diverse team, fostering a positive and productive workplace culture.
• Ensure effective recruitment, training, performance management, and employee development.
• Promote teamwork, employee engagement, and professional growth opportunities.

6. Customer Relations:

• Ensure exceptional customer service standards are maintained and consistently improved.
• Address customer complaints effectively, resolving issues promptly and professionally.
• Regularly gather and analyze customer feedback to enhance service quality.

Qualifications:

• Bachelor’s Degree in Business Administration, Management, Operations, or related field
• Minimum of 5-7 years of management experience, with at least 3 years in senior leadership within a retail/hardware environment.
• Proven experience in operational oversight, inventory management, and sales performance.

Skills & Competencies:

• Strong leadership and decision-making skills.
• Exceptional strategic thinking and problem-solving abilities.
• Excellent financial acumen and understanding of budgeting and financial reporting.
• Advanced communication, interpersonal, and negotiation skills.
• Proficiency with business management software and retail management systems.

Working Conditions:

• Position requires flexibility with work hours, including weekends and holidays as necessary.
• Frequent on-floor presence and active engagement with staff and customers.

Reporting Structure:
This position reports directly to the Chief Executive Officer (CEO).

Compensation:

• Competitive salary, commensurate with experience.
• Performance-based incentives.
• Comprehensive benefits package.

Application Process: Interested applicants are encouraged to submit their resume along with a cover letter detailing their suitability for the role.