General Manager (Insurance Brokerage)

Our client, an established insurance brokerage, is seeking a dynamic and results-driven General Manager to lead its turnaround and drive profitability. The ideal candidate will be responsible for revitalizing operations, enhancing market presence, and ensuring long-term sustainability.

Key Responsibilities

Strategic Leadership & Business Growth

• Develop and execute strategies to increase revenue and restore profitability.
• Identify new business opportunities and expand market share.
• Strengthen and maintain relationships with clients, insurers, and key stakeholders.
• Enhance brand positioning and establish the company as a market leader.
• Monitor industry trends to identify risks and opportunities.

Operational Efficiency & Service Delivery

• Oversee daily operations, ensuring efficiency and high service standards.
• Implement process improvements to enhance productivity and customer satisfaction.
• Set and monitor performance metrics across departments.
• Ensure compliance with industry regulations and best practices.

Financial & Risk Management

• Develop and manage budgets to support financial stability.
• Analyze financial reports to guide strategic decisions.
• Manage relationships with insurers to secure optimal terms and conditions.
• Identify and mitigate business risks, ensuring regulatory compliance.

Team Leadership & Development

• Lead, mentor, and motivate staff to achieve business goals.
• Improve team competencies through training and professional development.
• Foster a high-performance, customer-focused culture.
• Establish and uphold HR policies that support a strong workplace culture.

Authority & Decision-Making

• Approves operational and administrative changes in line with company policies.
• Recommends financial decisions, including credit approvals beyond 30 days.
• Authorizes emergency expenditures up to a defined limit.
• Has input in the recruitment, performance management, and dismissal of staff.

Qualifications & Experience

• Bachelor’s or Master’s degree in Business, Insurance, Finance, or a related field.
• Professional certifications (e.g., ACII, FCII, AIIC, CPCU) are a plus.
• Minimum 8 years of senior management experience in the insurance industry.
• Proven track record in business turnaround and growth strategies.
• Strong leadership, negotiation, and decision-making skills.
• Excellent communication, analytical, and problem-solving abilities.

Performance Expectations

• Achieve at least 10% annual revenue growth beyond inflation.
• Strengthen client relationships and improve customer retention rates.
• Drive operational improvements and cost efficiencies.
• Enhance the company’s reputation and industry standing.
• Develop a high-performing leadership team that supports business goals.

Additional Requirements

• Must possess a valid driver’s license and reliable transportation.
• Ability to travel locally and internationally as required.
• Proficiency in Microsoft Office and insurance-related software.