The main purpose of this position is to increase the Business Sales of Digicel’s customer base and connections on the network and maintain the accounts.
Position the value of mobile products and services to new customers in order for them to apply for the service. Upsell existing customers with additional products and services that will enhance their experience in mobile services.
Lead, motivate and develop the retention/customer experience executives and ensure they are equipped with the necessary skills and knowledge to manage retention.