CUSTOMER ADVOCATE

CUSTOMER ADVOCATE

MICRO SOFTWARE DESIGNS LIMITED (MSD)
The leading, fast-growing, dynamic, world-class IT Software Solutions Company serving the Financial Services Sector

We Are Hiring: CUSTOMER ADVOCATE

Key Roles & Responsibilities:

• Take ownership and lead the resolution of assigned client queries.
• Provide timely support and constructive feedback to team members.
• Provide occasional IT support for MSD and its clients, including diagnosing and troubleshooting workstations, servers, networks, and printers.
• Deliver client training as required, virtually or onsite.
• Conduct training site visits to enhance the customer experience.
• Keep supervisor updated on client issues and resolutions.
• Recommend improvements to MSD’s product offerings.
• Submit weekly reports to the supervisor.
• Perform other customer service and IT-related duties as assigned by Manager/Supervisor.

Prerequisite:

• Proficiency in SQL Database management and queries.
• Strong technical and analytical skills with the ability to diagnose, troubleshoot, and resolve issues efficiently.
• Possession of a valid driver’s license and passport.
• Ability to travel.

Experience & Skills:

• 3–5 years’ work-related experience in a similar field.
• Customer Service, Accounting, IT Helpdesk, or Networking knowledge will be an asset.
• Experience within Financial Institutions will be an asset.
• Expert-level knowledge of MSD’s flagship product Emortelle will be an asset.
• Effective communication skills

Closing Date: 8^th October, 2025