Assistant After Sales Manager

Advance your career while playing a pivotal role in our service operations. You will be the driving force behind the seamless coordination of our service, repair, and customer care activities.

LOCATION: Real Auto B.V., St. Maarten

 About Us:

Real Auto B.V. is a leading automotive dealership representing world-class brands. Our commitment to excellence and unparalleled customer service has made us the trusted name for automotive sales and service in St. Maarten. We are now looking for a dynamic and experienced professional to help lead our dedicated aftersales team to new heights.

Key Responsibilities:

• Lead, mentor, and manage our team of service advisors to achieve peak performance and exceptional customer satisfaction.
• Coordinate the workflow and schedules between the garage and body shop teams to maximize efficiency and meet deadlines.
• Work closely with the Parts Department to coordinate orders, manage critical stock levels, and ensure technicians have what they need when they need it.
• Serve as a key point of contact for escalated customer inquiries, ensuring all client interactions are handled with professionalism and care, resolving issues promptly.
• Uphold our brand's high standards for all repair and maintenance work leaving our facility.
• Assist with reporting, KPIs, and other administrative duties to support the Aftersales Manager.

 Who We Are Looking For:

• You possess the requisite legal status and work permits to be employed in Dutch Sint Maarten, OR you are a holder of a valid US Passport.
• Proven experience in an automotive dealership environment is essential.
• Previous experience in a supervisory or team leadership role (e.g., Service Advisor Team Lead, Assistant Manager) is highly desired.
• You have a solid understanding of workshop, bodyshop, and parts department operations.
• You are a natural leader with excellent communication, organizational, and problem-solving skills.
• You are customer-obsessed, with a passion for delivering a five-star service experience

Why Join Us?

• Experience the unique blend of European charm and Caribbean culture in beautiful St. Maarten.
• A key leadership role with a market-leading company and opportunities for professional development.
• We offer a competitive salary commensurate with experience.
• Be part of a passionate team in a fast-paced and rewarding industry.