Key Account Manager

Under limited supervision, be responsible for managing and growing relationships with the company customers in the Local & Regional Markets

Job Summary

Under limited supervision, be responsible for managing and growing relationships with the company customers in the Local & Regional Markets, including, but not limited to, distributors, retail chains, industrial clients and institutional buyers; focusing on maximizing sales performance, profitability and customer satisfaction while ensuring strong market presence across all product lines.

Job Responsibilities

1. Account Management & Sales Growth

• Manage and nurture long-term relationships with key accounts in local and export markets.
• Develop and execute strategic sales plans to achieve growth and margin targets.
• Negotiate annual pricing, trading terms, promotions, and contracts.
• Identify upselling and cross-selling opportunities across product categories (garbage bags, garbage bins, material handling)
• Ensure accurate sales forecasting and timely product availability.
• Ensure that reports are maintained for all sales activities (daily calls, customer visits & feedback, weekly work plans, etc.) so that same can be submitted as requested by Management; ensure that all the information being submitted is accurate. 
• Manage the receivables by ensuring that credit limits are not exceeded, contacting customers with overdue accounts and that payments are made by customers in a timely manner.

2. Customer Relationship & Service

• Serve as the main point of contact for all key accounts.
• Provide solutions to customer issues, ensuring prompt resolution and satisfaction.
• Conduct regular account visits and business reviews to strengthen relationships.
• Collaborate with internal departments (Logistics, Production and Finance) to ensure seamless execution of orders and deliveries.
• Identify new business opportunities, including institutional, government and export channels
• Monitor competitor activities, market trends and pricing to provide strategic recommendations.
• Work with the Product Manager to align sales initiatives with marketing campaigns and product launches.
• Gather customer and market feedback to inform product development and innovation.

3. Market & Business Development

• Identify new business opportunities, including institutional, government and export channels
• Monitor competitor activities, market trends and pricing to provide strategic recommendations.
• Work with the Product Manager to align sales initiatives with marketing campaigns and product launches.
• Gather customer and market feedback to inform product development and innovation.

4. Reporting & Analysis

• Prepare and present monthly sales reports, forecasts and account performance analyses.
• Track and manage Key Performance Indicators (KPIs) such as revenue growth, customer retention and gross margins.
• Maintain accurate CRM and account data to support decision-making.
• Ensure collaboration between internal teams where necessary.
• Attend monthly Sales meetings and/or Marketing meetings as needed.
• Liaise with Production and Warehouse Departments to ensure orders are completed on a timely basis for all requirements.
• Manage the marketing and sales budgets to ensure cost-effective execution of brand initiatives and sales strategies.
• Participate in forecasting and planning, ensuring alignment between marketing efforts and projected sales.
• Timely submission of sales forecast for forwarding to Production Department to aid with production scheduling.

5. Administrative Functions

• Provide administrative assistance and represent the Product Manager as appropriate in communicating with internal and external customers.
• Organize, facilitate and follow up on issues related to meetings and other special events, as required by the Product Manager.
• Provide information to internal and external (local & export) customers and facilitate the resolution of customer complaints and queries in conjunction with the Product Manager.
• Correspond with customers to ensure customer satisfaction and customer expectations are met.
• Assist in the coordination, supervision and completion of special projects ensuring the provision of quality service and products are met.
• Create and maintain files, records, logs and other documents, as needed.
• Organize workload to ensure deadlines are met by scheduling and prioritizing work assignments.
• Follow up with ongoing projects and customer’s orders whilst the Product Manager is out of office.