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The Trainer is a content expert that continually develops methods to help CSR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR’s potential as well as other stakeholders

The Bilingual Representative will provide seamless customer service in Spanish.

Responsible for monitoring the service level, occupancy, and calls handled of the phone operations departments.

Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.

Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

  • Not disclosed
  • Updated 23/07/2017
  • Freeport

The workforce Management Analyst analyses centre and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.

The Workforce Manager analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.

The CWC Senior Enterprise Network Engineer has the responsibility to provide direct hands-on support for the Enterprise IP Core, Enterprise LAN and Data Center Networks across CWC Business units

  • Negotiable
  • Updated 18/07/2017
  • Dominica

To provide accounting and clerical support to Marpin 2k4 and Cable & Wireless Dominica Limited to ensure the achievement of financial and accounting objectives by providing general assistance to support the Senior Analyst where needed.

The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The

Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.

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