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The Regional Manager CRM and Sales Analytics is the resident expert of C&W Business’ CRM platform, Salesforce.com (SFCE)

Field Sales Consultants Coresystems

SSR is an engineer with implementation experience and overall network understanding

  • Not disclosed
  • Updated 21/09/2017
  • Hamilton

JOB RESPONSIBILTY Responsible for all aspects of the technical and IT operations of Digicel Bermuda and BTC, including fixed line, mobile and fibre networks; to ultimately achieve all appropriate and required SLAs and KPIs MAIN DUTIES &

  • Not disclosed
  • Updated 21/09/2017
  • Hamilton

JOB OVERVIEW Job Title: Head of Consumer Department: Consumer Reports to: CEO JOB RESPONSIBILTY Responsible for all aspects of Consumer Commercial operations, across fixed line, mobile and FTTH, ultimately ensuring first class

The NOC Analyst will be responsible ensuring that customers’ experience is seamless, efficient and professional; ensuring that there is the maximum service availability and performance;

This Administrator level position is responsible for managing all Network Management Systems and platforms for CWC.

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The

The Operations Manager will provide leadership and guidance to a team of Call Centre Representatives while ensuring the successful delivery of quality service to the Client. Determine the long range objectives and goals and to meet business operations expectations.

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.

Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.

The Trainer is a content expert that continually develops methods to help CSR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR’s potential as well as other stakeholders

CUSTOMER CARE ASSOCIATES NEEDED IMMEDIATELY!

Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.

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