JOB RESPONSIBILTY Responsible for all aspects of the technical and IT operations of Digicel Bermuda and BTC, including fixed line, mobile and fibre networks; to ultimately achieve all appropriate and required SLAs and KPIs MAIN DUTIES &
JOB OVERVIEW Job Title: Head of Consumer Department: Consumer Reports to: CEO JOB RESPONSIBILTY Responsible for all aspects of Consumer Commercial operations, across fixed line, mobile and FTTH, ultimately ensuring first class
Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The
The Operations Manager will provide leadership and guidance to a team of Call Centre Representatives while ensuring the successful delivery of quality service to the Client. Determine the long range objectives and goals and to meet business operations expectations.
Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.
Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.
The Trainer is a content expert that continually develops methods to help CSR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR’s potential as well as other stakeholders
CUSTOMER CARE ASSOCIATES NEEDED IMMEDIATELY!
Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.