To lead, manage and monitor the Home Installation Teams, resolve problems from customers and execute projects to satisfy all customer requirements.
To provide excellent customer service by ensuring that computer systems and networks at all locations are kept fully functional at all times by doing regular maintenance of all systems.
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.
Responsibilities include timely collection of unpaid claims, appealing denials, collections of underpayments, and documenting collection activity in the billing system. You will be required to research and resolve unpaid claims and rejections and request insurance changes through billing system.
The ICT TECHNICAL HEAD OF DEPARTMENT is responsible for the management of the ICT Technical department which performs the design, implementation, support and maintenance of Voice & Data customized solutions via microwave and fiber
The ICT TECHNICAL TECHNICAL TEAM LEADER (DATA) is responsible for the management of the ICT Technical team which performs the implementation and Support of Data services via microwave and fiber to ICT customers throughout T&T
The ICT TECHNICAL TECHNICAL TEAM LEADER (VOICE) is responsible for the management of the ICT Technical team which performs the implementation and Support of Voice services for ICT customers as well as Voice services to Fixed line customers
The ICT ENGINEER is responsible for the installation and maintenance Voice and Data services to ICT customers throughout Trinidad and Tobago via microwave and fibre infrastructure.
The OUTBOUND TELESALES AGENT is responsible for making outbound calls in support of Churn, Upsell and other ad hoc campaigns, to achieve business and customer satisfaction objectives.
The QAT - Outbound will be responsible for managing the learning and professional development of the Outbound department workforce. They assess the training needs of the employees via quality assessment
The TRANSPORT ENGINEER will be responsible for the planning, design, upgrade/provisioning and overall supervision of the TDM and IP transmission systems in Digicel's network both locally and internationally
The CUSTOMER CARE TECHNICIAN will be responsible for overseeing the daily maintenance and operation of the OSS\ENIQ platform and third party systems used to produce dashboards and reports used in statistical analysis
Responsible for all aspects of the product life cycle through product launch through end-of-life. You will be responsible for the planning, forecasting and marketing of the Business Solutions product portfolio.
The BUSINESS SALES EXECUTIVE is responsible for growing Digicel's customer base and market share by ensuring that sales targets are met through acquiring new customers from various sectors.
The driver is responsible for transportation of company assets to and from key areas across the country in a timely manner, managing assigned vehicle and completing accurate daily reports and incident reports as needed
The Security Officer (Field Sales Support) is responsible for ensuring that the company's staff, property and assets are secure and protected at all times during field sales execution