DIRECTV is seeking to recruit an individual who supports our mission, vision and values by exhibiting excellence, competence, collaboration, innovation, respect, commitment to our community and ownership.
Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.
Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.
The Forecasting & Workforce Planner will be responsible for the short, medium and long term forecasting and capacity planning of the Workforce Management colleagues and field technicians/contractors to optimize scheduling and maximize customer satisfaction.
The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.
Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.
The incumbent will be responsible for the clearance of customs. Manage the warehouse, source and liaise with the local logistics service provider who operate in Jamaica and throughout the Caribbean area.
Confirming design standards and detailed design requirements(e.g. the detailed requirements in LLD) and the template with engineering team and the customers; signing the confirmed document or memorandum