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Ensure adequate coverage for the 24/7/365 environment so that the network infrastructure is running effectively at all times.

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As our Customer Service Professional, you are responsible for delivering superior customer service in a prompt, respectful and courteous manner, to ensure all customers’ requests or concerns raised through our multichannel Contact Centre are resolved with the highest level of quality.

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The Process Architect is the ultimate authority on what the process should help the department accomplish, ensures the process supports company policies, represents and promotes the process to the business

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The Transmission, Broadband and Video Engineer will be responsible for coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the Tier 1 Level Operations

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This is a professional position responsible for managing a team of Customer Care and/or Technical Support Supervisors to ensure quality customer service and ensure performance and service level agreements are maintained and exceeded

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• Manages the complete Customer Care Call Center operation to ensure quality customer service and maintain Service Level Agreements.

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Provides finance support in the FP&A team (budget, forecast, key performance indicator, and variance analysis) to support sound business decisions.

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The NOC Analyst will be responsible ensuring that customers’ experience is seamless, efficient and professional; ensuring that there is the maximum service availability and performance

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The Regional NOC Supervisor is a motivated and experienced team leader that is excited about supervising the Regional NOC team;

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The Network Infrastructure Administrator will be responsible for planning, engineering and administration of ISP network, collaborate with Network Infrastructure team on day to day Network configurations as well as various Network related projects for CWC across the region

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The Maintenance and Change Management Coordinator ensures all Maintenances and Change Management operations follow the processes and standards set by CWC.

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Under minimum supervision, the Incident Management Administrator leads all Incidents/Events and Outages to ensure processes , procedures and escalations are adhered to.

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Telecommunications: diagnosing network and service issues, following them through to resolution

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The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.

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CALL CENTER AGENTS NEEDED IMMEDIATELY!

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We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.

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JOB SUMMARY The FTTH Project Manager - MDU (Multi Dwelling Unit) is responsible for the identification, survey, design, build, handover and acceptance of last mile FTTH access networks in MDU (multi dwelling unit) buildings also known as the

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Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening our

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Data Analyst

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POSITION SUMMARY: The CUSTOMER CARE SUPPORT MANAGER is responsible for providing managerial support to ensure optimum performance of Call Centre, achievement of objectives and customer satisfaction. This includes but is not limited to

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DIRECTV Trinidad Ltd has an exciting opportunity for a suitable qualified person to join our Tele-Center Team in the position of Quality Monitor.

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Since our launch in Jamaica in 2001, Digicel has expanded rapidly and now spans 32 markets in the Caribbean, Central America and Asia Pacific. In recent years we have evolved into a Total Communications and Entertainment provider by broadening our

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POSITION SUMMARY: The HEAD OF CUSTOMER EXPERIENCE plays a critical role in designing, developing and delivering a world class customer experience. He/She must understand the customer experience at every touch point, identifying customer

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POSITION SUMMARY The Security Officer is responsible for ensuring that the Company's staff, property, assets and valued guests are secure and protected at all times, interacting with customers and staff and writing accurate reports. KEY

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JOB SUMMARY The BILLING ADMINISTRATOR is responsible for ensuring the generation of accurate and timely invoices for all Corporate Media Solutions Customers. Ensuring all Billing for Corporate Customers are accurately entered into system

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