Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.
Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.
Introduce new products/promotional offers in order to upsell/retain SMB customers
The Enterprise Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Enterprise and Government customers.
The position holder will lead the Mobile Network category across 25 markets. The individual will need to possess a combination of Commercial, Contracting, Project Management and Procurement domain knowledge and experience.
The role is for Sales of Technology solutions including, Internet connectivity, Leased Circuits, Network Hardware, Servers, Managed Cloud Solutions, PBX systems and Managed Wi-Fi platforms. To effectively execute the position a minimum of basic knowledge of these products is required.
Provide first level customer support and sales in Digicel Retail Stores. Help Sales Department meet sales quotas based on sales targets. Monitor and manage the accounts receivable process.
Group IT System Administrator
The IT Cloud Data & AI Administrator is responsible for providing a mix of traditional database support along with Azure data administration. The focus for traditional database support will be the implementation, configuration, maintenance, and performance of databases.
Manage day-to-day performance of the Service Delivery team to deliver a best-in-class service, meeting and exceeding all KPIs. Monitoring Service Desk to ensure all sales applications and incidents/complaints are processed within the agreed SLA.
End-to-end ownership and management of the product portfolio mix for assigned market(s) towards meeting and/or exceeding business objectives and KPIs, while guiding products, promotion and initiatives through their life-cycle (i.e. from concept through to implementation).
We are seeking a highly motivated and experienced Route Lead to join our team. The route lead position is a junior manager role responsible for managing and optimizing the channels along the various routes within the parish.
The Head of Business Solutions is responsible for developing Digicel’s Business through established sales performance management and monitoring processes.
Support the GL accounting team to interact with business partners on all levels to identify needs while ensuring all process activities are performed on time and with the necessary quality.
The Customer Value Management (CVM) Campaign Analyst is responsible for ensuring the effective efficient and result-oriented coordination of all Retention, Revenue Stimulation and Upsell/Keep/Cross-sell Framework related to the monitoring, analysis...
The IT Cloud Administrator is responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.
The SHEQ Analyst is responsible for administrative and technical tasks related to support of SHEQ programs and initiatives.
The Group Head of Tax is a senior member of the Group Finance Function and will be a strategic thought partner to the Group CFO, CEO, and executive team advising on various tax matters that will be influencing business decisions across the enterprise.
The Experience Store Associate will be responsible for guiding, advising, selling, and setting up customers’ new products.
The Direct Sales Agent is responsible for promoting/selling Digicel's products and services to residential customers, including up-selling and cross selling to existing customers.
To implement and foster a culture within the Collections department that embraces a strategic, customer-driven and result oriented perspective across the various teams.
The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud.
The IT Cloud Analyst is responsible for supporting the IT Cloud Team by reviewing requests via the IT Gate process.
Digicel Group
Lead and manage the implementation, and operations of the organization's IP network infrastructure.
We are seeking an experienced Python Developer with strong intermediate to advanced skills to join our team as an Integration Specialist.
Responsible for processing vendor invoices, dealing with non-Purchase Order inquires, and preparing/supporting the payment process.