Telesales Agent - Mobile

Company description:

Digicel Group Limited

Job description:

Job Title: Telesales Agent - Mobile 

Primary objective of the job:

• To maximize sales, revenue, and customer growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.

Main Duties and Responsibilities:

• Sales Experience:
  • Possess solid experience in sales, preferably with calling leads.
  • Drive sales performance in a goal orientated environment and be motivated to meet daily, weekly and monthly targets.
  • Assist by proactively contacting potential and existing customers to promote our suite of Postpaid products.
  • Upsell existing prepaid customers with additional services that will enhance their experience on the Digicel network.
• Customer Management:
  • Building a rapport with customers professionally according to company standards and fostering long-term relationships.
  • Anticipating future need for assistance and providing for customers’ unspoken need.
  • Escalate problems according to the query resolution procedure dictated by the Customer Care Centre
  • Modify/adjust postpaid plan selection as per customers’ request.
  • Detailing each customer’s request/application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
  • Schedule and follow up customer’s order
  • Assist customers with the completion of the Postpaid Activation process

Academic qualifications and experience required for job:

• 5 CXC or GCE O’ Levels (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics.
• Minimum 6 months of sales experience

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent sales techniques
• Time management skills
• Ability to work well under pressure
• Adaptable to a fast paced environment
• Results/Target Driven