Inside Sales & Customer Support Specialist

The Inside Sales & Customer Support Specialist will have direct interface with our customers, and is responsible for providing product and service information to customers via telephone, face-to-face and electronically, with accuracy and efficiency.

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO, and Payroll services. On behalf of our client, we solicit candidates to apply for the following role:

Inside Sales & Customer Support Specialist

We are seeking a highly motivated and detail-oriented individual to fill the role of Inside Sales & Customer Support Specialist. This hybrid role combines customer service, inside sales, and administrative support functions. The ideal candidate will have a strong customer service orientation, solid technical aptitude, and excellent math and organizational skills. You will be responsible for handling walk-in clients, phone inquiries, preparing quotes and invoices, and supporting day-to-day administrative tasks.

Key Responsibilities:

• Serve as the first point of contact for walk-in and telephone customers, delivering prompt, courteous, and knowledgeable support.
• Assist customers in identifying appropriate products and services based on their technical needs and requirements.
• Generate accurate quotations, invoices, and sales orders
• Follow up on leads and quotations to convert into sales.
• Manage customer records and documentation, ensuring accuracy and confidentiality.
• Coordinate with service and technical departments to ensure customer satisfaction and timely delivery of services/products.
• Handle customer complaints or service issues, escalating where necessary.

Qualifications:

• 2+ years of experience in a customer service, sales support, or administrative role—preferably in a technical or industrial environment.
• Strong math skills, including the ability to understand measurements, conversions, and basic pricing calculations.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficient in Microsoft Office Suite; experience with ERP or CRM systems is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.

• Detail-oriented and organized with strong time management skills.

Though we appreciate all applicants, only shortlisted candidates will be contacted.