Telesales Agent

Company description:

Digicel Group Limited

Job description:

JOB RESPONSIBILTY  

Maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling existing Mobile and Digicel+ services.

MAIN DUTIES & REQUIREMENTS

• Position the value of mobile products and services to new customers in order for them to apply for the service.
• Upsell existing customers with additional products and services that will enhance their experience in Mobile and Digicel+ services.
• Anticipate future need for assistance and providing for customers’ unspoken need.
• Assist the process for installations, reconnections, change of services, trouble calls and special request orders into system.
• Schedule and follow up customer’s orders/requests.
• Work towards and achieve assigned sales targets on a daily, weekly, and monthly basis.
• Maintain a strong brand presence by representing Digicel professionally in all interactions.
• Provide excellent customer service by answering inquiries, resolving basic issues, and guiding customers on product usage.
• Any other duties within the scope of the job periodically assigned by Manager.

ACADEMIC QUALIFICATIONS AND/OR EXPERIENCE REQUIRED

• High school diploma or equivalent with minimum 3 CXC passes (Mathematics and English included).
• Additional sales training or certifications is an advantage.
• Experience in direct sales, retail sales, or field marketing is preferred but not required.

SKILLS/COMPENTENCIES REQUIRED

• Excellent communication and interpersonal skills with a persuasive approach.
• Sales-driven with a passion for delivering excellent customer service.
• Knowledge of telecom products and services, and applications.
• Ability to work independently and within a team, and in a fast-paced environment.
• Self-motivated, goal-oriented, and able to handle rejection positively.
• Strong ability to connect with diverse customers and build relationships.
• Willingness to work flexible hours, including weekends, holidays, and evenings.

Profile description:

Maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling existing Mobile and Digicel+ services.