Telesales Agent

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Telesales Agent

Primary objective of the job: 

The Telesales Agent is responsible for frontline representation of Digicel products and services primarily to the Consumer base. This includes up- selling and cross-selling to our existing base, and a generation of new business opportunities to achieve set target.

Main Duties and Responsibilities:

• Make outbound calls to prospective and existing customers to promote mobile and internet service plans
• Clearly explain product features, pricing, and promotions to customers
• Understand customer needs and recommend suitable packages or upgrades
• Achieve daily, weekly, and monthly sales targets
• Accurately enter customer information and sales details into the sales system
• Handle objections and negotiate to close sales effectively
• Follow up on leads and maintain a strong sales pipeline
• Ensure compliance with all regulatory and company policies during every customer interaction
• Provide excellent after-sales support to ensure customer satisfaction and retention
• Participate in ongoing training and coaching sessions to enhance product knowledge and sales techniques

Academic Qualifications and Experience Required:

• Five (5) CXC passes inclusive of Mathematics and English
• A minimum of one year’s relevant work experience in Call Centre
• Experience in sales is preferred
• Experience in and with the mobile telecommunications sector would be considered an asset
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Strong Task & Team orientation
• Excellent verbal and written communication skills
• Excellent Interpersonal skills