This position is primarily responsible for directly supporting the Telecom customers by troubleshooting hardware, software, networking, telephone, and customer-related issues.
Looking for an experienced Engineer to participate in design and recommended solutions to improve performance and network resilience related to Ericsson Prepaid Charging System in addition to other responsibilites
Primary responsibility is to directly manage Electronic Services (Topup, Gift card, bill payments) and Product sales (electronics, telecommunication products, accessories) and all business activities with assigned vendors.
Monday to Friday onsite, no remote work available; must possess valid passport and able to travel overseas
This person plays a key role in supporting the department’s daily activities to ensure that the needs are met.
Responsible for all aspects of Consumer Sales and Retail Operations, across mobile and FTTH Services, ultimately ensuring first class customer experience and achievement of targets in respect of sales and active customer bases. Oversee the Marketing, Commercial, and Customer Experience.
The Quality Assurance (QA) Specialist is responsible for evaluating and scoring interactions between customer service agents and customers. This role involves identifying behaviors that can enhance customer experiences, generating trending QA reports for leadership, and executing various dutie
The Service Delivery & Assurance Supervisor will be responsible for overseeing the seamless delivery of services to customers, while also maintaining a high standard of quality across all service-related activities to drive customer satisfaction and revenue growth.
B2B Account Manager
The D2D Sales Supervisor main task is to support the D2D team by ensuring agents meet and overachieve sales targets.
The Tier II Engineer is responsible for the maintenance and on-going support of Digicel’s ICT services and installed solutions.
Work closely with your Parish Sales Manager and Operational Lead to ensure that all channels within the parish are performing and all objectives of the company are met.
The Strategic Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Strategic customers in both public and private sector.
The Sales Operations and Analytics Manager will be critical in optimizing the effectiveness of our sales team through comprehensive sales reporting and analytics.
The Trade Marketing Executive is a strategic role responsible for executing, aligning, and deploying trade marketing strategies and tactics across Digicel’s Trinidad and Tobago commercial channels.
The Open Market Executive is responsible for driving the growth, efficiency, and execution of the open market sales channel, by managing a network of independent point of sales, distributors, and field sales teams.
The Sales Operations Manager will be responsible for leading the Digicel Business (B2B) sales operations function, ensuring performance discipline, pricing integrity, and execution alignment across the sales lifecycle.
Reporting to Group Treasury Manager, the Treasury Front Office Analyst will be responsible for implementing and supporting operational Front Office Treasury activities.
Remote work option unavailable; positions requires candidate to be on site Monday to Friday 1. RF Engineer 2. Fixed Network Customer Support Engineer
The main purpose is to provide effective and efficient IREG and TADIG test completion for Digicel’s Roaming services. Liaise with and on behalf of all CALA markets completing their specified test requirements to implement expansions within and outside the Digicel network.
Digicel Group
The Market Procurement Specialist is the control point of starting the procure to pay process, ensuring transparent execution of competitive sourcing events and negotiating commercial terms to achieve maximum value for money.