Customer Service Representative-St Vincent

This position is primarily responsible for directly supporting the Telecom customers by troubleshooting hardware, software, networking, telephone, and customer-related issues.

1. Perform outbound and inbound telephone calls and be highly proficient in telephone-based selling and any new product offerings
2. Invoice customers daily for electronic top up and handsets
3. Receive customer payments, update customers’ accounts, and return for deposit.
4. Reconcile airtime inventory daily and report any discrepancies
5. Create and maintain interdepartmental and vendor relationships and assist in developing new business relationships in order to expand the business in St. Vincent.
6. Provide feedback to the Customer Service Supervisor regarding customer concerns.
7. Provide customers with product and service information.
8. Contact customers and prospects and aggressively promote the company’s products and services
9. Works closely with Customer Service Representatives to ensure customer satisfaction.