Technician III (Direct to Client)

This position is primarily responsible for assisting with solving complex technical issues by performing intermediate level diagnostics

Monthly Salary: TT$Salary: $10,000.00 to TT$12,000.00 or equivalent GD (Negotiable)

The incumbent woks alongside the Service Manager and other skilled Technicians to ensure customer satisfaction whilst coaching and mentoring Junior Technicians and Trainees.

KEY DUTIES AND RESPONSIBILITIES:

• Performs intermediate-level diagnostics and repairs for all of the following: electrical and electronics, fuel & injection, steering & braking, hydraulic systems, pneumatic systems, (PLC) program logic controls and basic power train & control systems.
• Assist Team Leader and Master Tech with planning of jobs and projects.
• Maintains customer service contracts as required.
• Works offsite on scheduled and emergency callouts.
• Completes work orders within the stipulated timeframe.
• Conducts research for the repairs of jobs including identifying parts required by part number.
• Provides all information required for the preparation of quotations.
• Prepares and submits service estimates and technical reports.
• Completes dealership-sponsored training within the specified timeframe including all assigned online training.
• Maintains updated knowledge of product and industry trends and methods.
• Responds to Call-out duty 24 hours per day, 7 days per week.
• Guides trainees and conducts workshops on how to diagnose and conduct repairs
• Coaches and mentors Junior Technicians on how to diagnose and conduct complex repairs
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Maintains housekeeping practices both during and after job completion.
• Any other related responsibilities assigned by Management.

ACADEMIC QUALIFICATIONS AND EXPERIENCE

• Possesses an associate's degree in a related field of practice.
• Completion of three to five (3-5) OEM classroom trainings
• Minimum of five (5) years’ experience in related fields of practice.
• Ability to perform computer/software assisted repairs.

COMPETENCIES

• The ability to troubleshoot and diagnose problems over the phone.
• The ability to troubleshoot electrical problems and conduct programming controls.
• Operation monitoring of a machine
• Experience with electrical diagnostics.
• A systematic approach to troubleshooting and reporting.
• Strong technical report writing skills.
• Demonstrates leadership qualities and excellent customer service skills.
• Performs work unsupervised and able to make decisions and judgement calls independently
• Excellent interpersonal skills.
• Team oriented.
• The ability to coach and mentor junior technical staff
• Excellent communication skills both oral and written.
• Excellent organizational skills with the ability to multitask.
• The ability to work in a fast paced environment without supervision.