Technical Coordinator

The Sales Support Coordinator - Technical ,will be primary responsible for the effective co-ordination of the varying activities of the members of the Customer Service Team and field Technicians.

The Sales Support Coordinator - Technical ,will be primary responsible for the effective co-ordination of the varying activities of the members of the Customer Service Team and field Technicians.

The main duties and responsibilities includes, but not limited to:

• Contact point for the technical services team.
• Prompt logging of daily service calls received.
• Assigning of service requests according to prescribed standards set and communicated by PrintWare’s management.
• Effective monitoring of service requests received and ensuring that responses are undertaken in a timely, efficient and effective manner.
• Updating of relevant databases.
• Clearly communicate service expectations to clients throughout the service ticket life cycle.
• Preparation of Monthly Preventative Maintenance Schedules and monitoring the completion of final schedule.
• Prepare and present quotes for necessary parts stemming from service visits, preventative maintenance visits and back orders.
• Schedule tasks to technicians based on availability of items on back order listing.

SKILSS & SPECIFICATIONS

• 2 years of college or similar experience.
• Demonstrated leadership ability experience.
• 2+ years experience in a customer service or logistics industry.
• Strong interpersonal, oral and written communication skills
• Telephone etiquette
• Strong customer service skills
• Excellent time management skills and the ability to prioritize multiple tasks
• Must be computer literate with a sound understanding of Microsoft Office’s suite of products.