Team Lead- Jaguar Land Rover

To perform technical training as required aimed at upgrading skill levels of technicians. To recommend improvements, tooling, training needed by technicians to deliver higher levels of performance.

Job Summary

• To perform technical training as required aimed at upgrading skill levels of technicians. To recommend improvements, tooling, training needed by technicians to deliver higher levels of performance. To maintain and facilitate effective communication between all service staff to maximize customer feedback and satisfaction.

Job Responsibilities

• Respond to customer complaint/breakdowns as required at customer locations / various branch locations.
• Aid in the diagnosis and trouble-shooting of concern vehicles at various branch locations.
• To keep abreast to technical advancements and Technicians skills levels to ensure efficiency in all aspects of job.
• Review’s and recommends special tooling needed within the workshop and ensure that technicians are supplied with necessary equipment to perform jobs.
• Collaborates and communicates with the relevant Division Manager/supplier to develop and obtain all necessary training for new and existing products.
• Assist in conducting performance evaluation of technicians.
• Inspect the quality of the work performed by the Technicians and ensure that immediate action is taken to correct any discrepancies.
• To assist with verifying that replaced parts are either tagged as warranty and given to the Service Manager or properly packaged and placed in customer vehicle before dispatching QA.
• Ensure that warranty parts are appropriately tagged and stored in the Warranty Room as is required
• To assist with conducting road test of vehicles on concern vehicles, with the client prior to repair, upon the request of the Service Manager, to confirm complaint or malfunction, as well as upon completion of repair work to confirm that complaint or malfunction has been rectified in accordance with manufacturer’s specifications.
• To prepare technical reports (hotlines) and follow through as per supplier recommendations and manuals
• To assist with dispatching functions when needed.
• Ensure that accurate information and documentation is submitted to the Service Advisor.
• To always wear Personal Protective Equipment (PPE) and adhere to Safety rules and guidelines whilst in the Service Workshop
• To assist with troubleshooting / provide technical guidance on jobs where needed.
• Review monthly performance in collaboration with other team leaders to determine where people and process improvements can be made.
• Handle the onboarding of new hires within the workshop including job expectations and procedures, work practices, use of workshop equipment and tools, etc.
• Works closely with the Service Manager to ensure that all technicians complete the required training
• Work closely with the Service Manager to provide technical coaching and training to Technicians across workshops in the following, but not limited to, areas:
  • Trouble-shooting and diagnostics methodology
  • Use of diagnostic tools
  • Basic workshop health and safety
  • Specific vehicle systems
• Encourage Health and Safety in the workplace
• Maintain and update certification through the on-time completion of training modules
• To perform any duties which are related but limited to the above as requested by Management.

Job Attributes

• Ability to prioritize daily tasks
• Initiative in the performance of daily job related tasks.
• Excellent customer relations and Interpersonal Skills
• Sound product and technical knowledge
• Flexibility
• Ability to handle inquiries quickly and courteously.

Qualifications

• BSc. In Engineering (Mechanical, Civil, Process)
• Supervisory Skills Certification will be considered an asset
• Certificate in Customer Service will be considered an asset.

Deadline Date: July 01, 2025.