Supervisor/Team Lead-Health food Kingston

Health food Team lead to oversee the daily operations of the cafe and staff. Must have prior experience working in the health food arena.

Role Summary

The Supervisor / Team Lead is responsible for overseeing the daily operations of a health-focused café, ensuring high standards in food quality, customer experience, hygiene, and team performance. This role requires strong leadership, operational control, and a genuine understanding of health-conscious food preparation and service.

You will lead a team delivering nutritious meals, smoothies, and baked products while maintaining a clean, welcoming, and wellness-oriented environment.

Key Responsibilities

1. Operations & Service Delivery

• Supervise day-to-day café operations (front-of-house and kitchen coordination)
• Ensure all food and beverages meet health-focused standards (fresh, balanced, properly prepared)
• Monitor service speed, presentation, and consistency
• Maintain a clean, organized, and aesthetically pleasing environment aligned with a wellness brand

2. Team Leadership & Supervision

• Lead, schedule, and supervise staff (cooks, prep staff, guest engagement team)
• Train team members on:
• Healthy food handling and preparation
• Customer service excellence
• Product knowledge (ingredients, benefits, dietary considerations)
• Address performance issues and enforce workplace standards
• Motivate team to deliver a positive, energetic customer experience

3. Customer Experience

• Ensure every customer interaction reflects a premium, health-conscious brand
• Handle complaints professionally and resolve issues promptly
• Guide customers on menu options (e.g., vegan, gluten-free, low-carb choices)
• Maintain a warm, welcoming atmosphere

4. Inventory & Cost Control

• Monitor stock levels (fresh produce, health ingredients, packaging)
• Reduce waste and control food costs
• Assist with ordering and supplier coordination
• Ensure proper storage of perishable items

5. Compliance & Hygiene

• Ensure compliance with Jamaican public health and food safety standards
• Enforce strict hygiene, sanitation, and food handling procedures
• Conduct routine checks on kitchen and service areas

6. Sales & Performance

• Support daily sales targets and upselling of healthy options
• Monitor team productivity and shift performance
• Provide feedback to management on operations and improvements

Requirements

Experience

• Minimum 2–3 years’ experience in a supervisory role in:
• Café / Restaurant / Health Food Establishment
• Experience working with health-conscious meals, smoothies, or specialty diets is a strong asset

Skills & Competencies

• Strong leadership and team management skills
• Solid understanding of healthy food concepts (vegan, keto, low-sugar, natural ingredients)
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and decision-making ability
• Basic knowledge of inventory and cost control

Personal Attributes

• Passion for health, wellness, and clean eating
• Professional, well-groomed, and energetic
• Detail-oriented and organized
• Positive attitude with strong work ethic

Preferred

• Food Handler’s Permit
• Supervisory or hospitality training certification
• Experience in a structured or branded café environment

Working Conditions

• Shift-based (including weekends and holidays)
• Fast-paced, customer-facing environment
• Combination of standing, supervising, and operational involvement