Role Summary

The Supervisor / Team Lead is responsible for overseeing the daily operations of a health-focused café, ensuring high standards in food quality, customer experience, hygiene, and team performance. This role requires strong leadership, operational control, and a genuine understanding of health-conscious food preparation and service.

You will lead a team delivering nutritious meals, smoothies, and baked products while maintaining a clean, welcoming, and wellness-oriented environment.

Key Responsibilities

1. Operations & Service Delivery

• Supervise day-to-day café operations (front-of-house and kitchen coordination)
• Ensure all food and beverages meet health-focused standards (fresh, balanced, properly prepared)
• Monitor service speed, presentation, and consistency
• Maintain a clean, organized, and aesthetically pleasing environment aligned with a wellness brand

2. Team Leadership & Supervision

• Lead, schedule, and supervise staff (cooks, prep staff, guest engagement team)
• Train team members on:
• Healthy food handling and preparation
• Customer service excellence
• Product knowledge (ingredients, benefits, dietary considerations)
• Address performance issues and enforce workplace standards
• Motivate team to deliver a positive, energetic customer experience

3. Customer Experience

• Ensure every customer interaction reflects a premium, health-conscious brand
• Handle complaints professionally and resolve issues promptly
• Guide customers on menu options (e.g., vegan, gluten-free, low-carb choices)
• Maintain a warm, welcoming atmosphere

4. Inventory & Cost Control

• Monitor stock levels (fresh produce, health ingredients, packaging)
• Reduce waste and control food costs
• Assist with ordering and supplier coordination
• Ensure proper storage of perishable items

5. Compliance & Hygiene

• Ensure compliance with Jamaican public health and food safety standards
• Enforce strict hygiene, sanitation, and food handling procedures
• Conduct routine checks on kitchen and service areas

6. Sales & Performance

• Support daily sales targets and upselling of healthy options
• Monitor team productivity and shift performance
• Provide feedback to management on operations and improvements

Requirements

Experience

• Minimum 2–3 years’ experience in a supervisory role in:
• Café / Restaurant / Health Food Establishment
• Experience working with health-conscious meals, smoothies, or specialty diets is a strong asset

Skills & Competencies

• Strong leadership and team management skills
• Solid understanding of healthy food concepts (vegan, keto, low-sugar, natural ingredients)
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and decision-making ability
• Basic knowledge of inventory and cost control

Personal Attributes

• Passion for health, wellness, and clean eating
• Professional, well-groomed, and energetic
• Detail-oriented and organized
• Positive attitude with strong work ethic

Preferred

• Food Handler’s Permit
• Supervisory or hospitality training certification
• Experience in a structured or branded café environment

Working Conditions

• Shift-based (including weekends and holidays)
• Fast-paced, customer-facing environment
• Combination of standing, supervising, and operational involvement