Sales Support & Contract Renewal Specialist

Based at the company’s head office, this role plays a key part in driving revenue through efficient contract administration. The primary focus is on achieving quarterly goals in three areas: •Customer Retention •Customer Growth •Customer Acquisition

1. Manage Customer Relationships

Build and maintain proactive, responsive relationships with existing customers to support timely and successful contract renewals.

2. Primary Customer Contact

Act as the main point of contact for all customer-related matters impacting sales and retention, including handling complaints, inquiries, updates, and requests.

3. Contract Renewal Planning

Prepare and manage the quarterly contract renewal calendar to ensure 100% of renewals are completed accurately and on schedule.

4. Maintain Accurate Customer Records

Ensure all customer records are current and complete, including contract details, service frequency, pricing, and contact information, to support fast and effective issue resolution.

5. Database & CRM Management

Update the customer database and CRM systems during renewals, new acquisitions, or contract upgrades, and as needed throughout the year.   

 6. Sales KPI Reporting

Provide weekly reports on key performance metrics, including Customer Acquisition, Growth, Retention, and Attrition.    

 7. Document Preparation & Review

Prepare and review contracts, quotations, annual invoincing, tenders, and pre-qualification documents. Prioritize and action based on urgency.

8. Support Sales Growth

Identify upselling and cross-selling opportunities and share leads with the field sales team

9. Manage Customer Relationships

Build and maintain proactive, responsive relationships with existing customers to support timely and successful contract renewals.

10. Primary Customer Contact

Act as the main point of contact for all customer-related matters impacting sales and retention, including handling complaints, inquiries, updates, and requests.

11. Contract Renewal Planning

Prepare and manage the quarterly contract renewal calendar to ensure 100% of renewals are completed accurately and on schedule.

12. Maintain Accurate Customer Records

Ensure all customer records are current and complete, including contract details, service frequency, pricing, and contact information, to support fast and effective issue resolution.

13. Database & CRM Management

Update the customer database and CRM systems during renewals, new acquisitions, or contract upgrades, and as needed throughout the year.  

 14. Sales KPI Reporting

Provide weekly reports on key performance metrics, including Customer Acquisition, Growth, Retention, and Attrition.                                                                                                            7. Document Preparation & Review

Prepare and review contracts, quotations, annual invoincing, tenders, and pre-qualification documents. Prioritize and action based on urgency.

15. Support Sales Growth

Identify upselling and cross-selling opportunities and share leads with the field sales team