Roaming Tester

Company description:

Digicel Group Limited

Job description:

DEPARTMENT: International Business

REPORTS TO (TITLE): Roaming Operations Manager                                                

Primary objective of the job:

The main purpose of the position is to provide effective and efficient IREG and TADIG test completion for Digicel’s Roaming services. Liaise with and on behalf of all CALA markets completing their specified test requirements to implement expansions within and outside of the Digicel network.

Number of persons managed/supervised and their positions:

None (0)

Main Duties and Responsibilities:

1. IREG Testing and Administration

1. Integrate roaming services for new Digicel Networks as required
2. Perform IR24, IR32, IR35 and IR38 etc. roaming tests with assigned operators
3. Provide technical support and coordination for Digicel territories to ensure the resolution of all roaming issues
4. Maintain personal test records; test status
5. Update inventory of SIM cards received from SIM Coordinator
6. Update inventory of test phones received
7. Update Office data changes as per procedure
8. Liaise with Group Technical Roaming Team to complete service opening

1. TADIG Testing and Administration
   1. Perform TADIG validation on all roaming tests
   2. Coordinate with Roaming Billing to sign off on all validations

Academic qualifications and experience required for job:

• Associate degree/diploma in a Technical discipline

The following would be a plus:

• Knowledge of Mobile technologies and call flows
• Experience in user acceptance testing
• Initiative to improve pro-actively the processes and procedures continuously

Functional Skills:

• Good communication skills; verbal and written
• Good time management skills
• Ability to work in a team and on Projects
• Good problem solving skills
• Good analytical skills

Internal/External contacts:

• International Roaming Partners
• Support teams; Local Markets, Roamtech
• Group Roaming Billing
• International Switching
• Roaming Coordination

Authority: (those task in which there is total control and autonomy in execution – e.g. approving vouchers, signing cheques, delegating task.) Please state limits where possible.

• Not Applicable

Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.

Key Performance Indicators:

• Number of Roaming tests completed
• Response and follow up time on tickets

Profile description:

The position's main purpose is to provide effective and efficient IREG and TADIG test completion for Digicel’s Roaming services. Liaise with and on behalf of all CALA markets completing their specified test requirements to implement expansions within and outside the Digicel network.