Supervisor WFM

Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.

Responsibilities

• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes.
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.

Qualifications

• High School Leaving Certificate
• Associate Degree and higher would be a plus but not required.

Required Skills

• MS Office Competency, especially Excel.
• Good written and verbal communication.
• Leadership Skills

Preferred Skills

• Team Development