Order Management and Logistics Officer

The Order Management and Logistics Officer is responsible for managing the logistics end-to-end order cycle and fulfilment process, ensuring timely and accurate fulfilment of goods to customers. This role involves coordination between sales, warehouse, shipping and third-party logistics providers to manage inventory, and tracking shipments. This role plays a key part in maintain operational efficiency, customer satisfaction and alignment across departments.

• Monitor customers’ accounts from an AR perspective to ensure that when orders are received, they can be actioned immediately

• Leads the end-to-end order processing cycle, for receipt through fulfilment.

• Ensuring all data is correct and aligns with product availability, pricing, and customer requirements.

• Ensuring precision and adherence to established procedures (making sure quantities, pricing and specifications are correct).

• Coordinates with Finance for order approval and billings.

• Serves as a point of contact for customers regarding order status, delivery updates, and any issues or related changes.

• Verify orders before shipment to reduce errors or returns.

• Prepares and send accurate quotations based on customer requests.

• Review customer purchase orders based on current pricing strategies before order entry.

• Understanding customer order pattern and proactively reach out to customer which includes; taking customer orders via email and telephone.

• Track quotation status and follow-up with customer to convert quotes into orders.

• Keep records of all quotations for future reference.

• Monitor stock levels (Hard cards) and coordinate with inventory control team to ensure products are available to fulfill orders on time and prevent stock-outs.

• Liaise with delivery partners, freight forwarders tracking shipments.

• Resolving any logistics and delivery issues.

• Collaborates with warehouse teams on picking, packing and dispatching orders.

• Inventory Reporting & Analytics which include stock balances summaries, average inventory held and lead time by item category.

• Monitor stock movement (inbound, outbound, returns for authorization).

• Update stakeholders on delay in delivery status.

• Works closely with warehouse team, logistics, finance and sales to align order fulfilment processes and resolve any operational roadblocks.

• Resolves logistics or inventory issues quickly. (eg. Delays, shortages)

• Review delivery manifesto (tracking) daily and advise stakeholders on any delay in shipment.

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics or a related field.

• 2 + years working experience handling similar duties.

• Strong proficiency in Microsoft Word and Excel.

• Excellent communication and organizational skills.

• Strong attention to detail and accuracy in data entry.

• Commitment to customer confidentiality.

• Problem-solving skills and a proactive approach to addressing challenges.

• Ability to multitask, prioritize, and work efficiently under pressure.