Operations Manager

The Operations Manager works directly with the Managing Director and is responsible for overseeing the operations of both the Administration Office in Trinidad and the Hotel in Tobago.

Operations Manager

JOB SUMMARY:

The Operations Manager works directly with the Managing Director and is responsible for overseeing the operations of both the Administration Office in Trinidad and the Hotel in Tobago.

KEY RESPONSILITIES:

-Developing and Implementing strategies that ensures that guests’ experience exceeds all expectations.

-Working, communicating and collaborating with all department managers; reservations, marketing, purchasing/stores, maintenance, housekeeping, restaurants/kitchen, to ensure the smooth and efficient operations and with each other.

-Working with the Accounting department and Managing Director in the preparation of monthly budgets.

-Rostering of employees

-Overseeing the reservations department; both at the Administration Office and at the Hotel.

-Developing and maintaining proper working standards to enhance staff performance and improved customer service.

-Maintaining full knowledge of all inner workings of the Hotel, including rates, policies, specials, room availability, hotel events and more.

-Coordinating and conducting meetings with all department heads to ensure they are working in tandem and in accordance with proper operations.

-Being available on call 24 hours a day to resolve any urgent problems or emergencies.

-Overseeing the hiring and training of hotel staff.

-Working with the marketing team to develop and implement strategies for increased sales/revenue and business growth.

-Representing and meeting with various stakeholders; Tourism Board, International and Local Travel Agents, Suppliers etc.

-Ensuring relevant certifications are renewed.

-Responsible for preparing correspondence on behalf of the Managing Director and the Hotel.

-Executing any other duties assigned by the Managing Director.

-Reports directly to the Managing Director.

-Job is based in Tobago.

QUALIFICATIONS & EXPERIENCE:

-A Bachelor’s degree in Business Management, Hospitality, or related fields

-Minimum of five (5) years’ experience in a similar function managing the operations of a Hotel.