Operations Manager (Direct to Client)

The Operations Manager is responsible for overseeing the end-to-end operational performance of the business, including warehousing, inventory management, logistics, distribution, supply chain coordination, and operational compliance.

This role ensures that products are imported, stored, and delivered efficiently, safely, and on schedule, while maintaining Jotun quality standards and exceptional customer service.

Key Responsibilities

1. Supply Chain & Logistics

• Manage inbound shipments from Jotun manufacturing hubs, ensuring timely documentation, customs clearance, and freight coordination.
• Plan and schedule regional distribution to dealers, contractors, and key accounts.
• Optimize transportation routes and logistics partners to control costs and improve delivery performance.

2. Inventory & Warehouse Management

• Oversee daily warehouse operations, including receiving, storage, picking, and dispatch.
• Maintain accurate stock levels and monitor slow-moving, fast-moving, and expired/aging inventory.
• Implement FIFO/FEFO and ensure proper handling of paints, chemicals, and coatings per Jotun standards.
• Enforce safety, environmental, and HSE procedures within all warehouse facilities.

3. Operational Efficiency

• Develop and implement SOPs to improve productivity, accuracy, and operational workflow.
• Lead initiatives to enhance order fulfilment, customer responsiveness, and inventory turnover.
• Monitor KPIs such as OTIF (On-Time In-Full), warehouse efficiency, shrinkage, and logistics cost.

4. Team Leadership

• Supervise warehouse staff, delivery teams, and logistics personnel.
• Recruit, train, and develop employees, with a focus on safety and operational excellence.
• Conduct performance reviews and foster a culture of accountability and teamwork.

5. Vendor & Partner Management

• Manage relationships with freight forwarders, customs brokers, trucking companies, and packaging suppliers.
• Ensure compliance with Jotun distributor requirements and standards.

6. Compliance, Safety & Quality Control

• Ensure adherence to regional regulatory requirements, including customs, transportation, and environmental regulations.
• Maintain proper HSE documentation and conduct regular safety audits.
• Ensure quality control measures are followed to prevent contamination, leaks, or product damage.

7. Budgeting & Reporting

• Prepare and manage operational budgets, including warehousing, logistics, transportation, and equipment.
• Provide regular operational reports and data analysis for senior management.
• Support financial forecasting through accurate demand planning and inventory data.

Qualifications

Education & Experience

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or related field.
• 5+ years of experience in operations or supply chain management (distribution, FMCG, or industrial coatings preferred).
• Experience managing warehouse teams and logistics processes.
• Knowledge of paint/coating storage and handling is an asset.

Skills

• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency with inventory management systems / ERP software.
• Strong communication and vendor-negotiation skills.
• High attention to detail and strong organizational skills.
• Ability to work in a fast-paced, multi-island distribution environment.