Operation Manager

OPERATIONS MANAGER

📍 Location: Duncans, Jamaica

🏡 Industry: Residential / Hospitality / Property Management

About the Role

A well-established Villa Owners’ Association is seeking a highly competent and dynamic Operations Manager to oversee the day-to-day operations of a private residential villa community.

Reporting to the Board of Directors (through the Chairman) and working closely with the Office Manager, the successful candidate will be responsible for ensuring that the community is safe, secure, well-maintained, and efficiently managed.

Why Join Us

This is a unique opportunity to lead operations within a well-established, high-value villa community in Jamaica known for its strong sense of community, high standards, and commitment to excellence. The Association is guided by an engaged and forward-thinking Board of Directors and supported by a structured administrative function, allowing the Operations Manager to focus on impactful leadership and operational delivery.

You will play a pivotal role in shaping the resident experience, maintaining the integrity of the community’s infrastructure, and influencing long-term operational strategy. This role is ideal for a results-driven professional who values autonomy, thrives in a relationship-based environment, and is passionate about delivering excellence in property and community management.

Key Responsibilities

• Oversee daily operations of the villa community, including infrastructure, grounds, and facilities
• Supervise staff and coordinate external contractors (security, landscaping, maintenance, etc.)
• Ensure high standards of property maintenance, cleanliness, and safety
• Monitor construction and renovation activities for compliance with community guidelines
• Manage operational budgets and support cost control initiatives
• Respond to emergencies and lead disaster preparedness and recovery efforts
• Serve as the primary operational liaison for homeowners and stakeholders
• Prepare reports and provide updates to the Board of Directors

Ideal Candidate Profile

• Proven experience in Property, Villa, Hotel, or Estate Management
• Strong leadership and people management skills
• Experience supervising contractors and service providers
• Sound knowledge of budgeting and operational planning
• Excellent communication and conflict resolution skills
• High level of professionalism, discretion, and emotional intelligence
• Ability to operate independently and respond effectively in emergencies

What We Offer

ü  Competitive compensation package

ü  Opportunity to lead operations within a prestigious residential community

ü  Collaborative working environment with Board-level engagement