Membership Supervisor (Direct to Client)

POSITION: Membership Supervisor

LEVEL: 5

LOCATION:

DEPARTMENT: Membership

REPORTS TO: Membership Manager

SUPERVISOR LOCATION:

GENERAL PURPOSE OF POSITION: Increase membership sign-ups according to sales goals and support the highest standards of member-customer service in attending to: membership new applications, membership renewals, refund-return replacement and repair of merchandise.

NO.

KEY JOB RESPONSIBILITIES:

(List major areas of position responsibilities, in priority order)

1

Coordinates and monitors the membership counter and sales personnel daily activities and the processing of new memberships and renewals.

2

Supervise the refund process is followed according to company’s policies and procedures, as well as, reconcile till with refunded merchandise during each shift.

3

Verify that all members’ sales information is entered correctly on the AS400 by the membership personnel by daily auditing of applications against the system.

4

Oversees offering of our Cobranded Credit Card and increase in the amount of dual credit cardholders in the country according to the established goals.

5

Supports new promotions or activities in the club.

6

AS A MANAGER/SUPERVISOR AND EMPLOYEE OF PRICESMART, THE INCUMBENT OF THIS POSITION HAS THE RESPONSIBILITY TO:

• Enforce and Adhere to PriceSmart’s Code of Conduct and Company Ethics at all times

• Enforce and Adhere to PriceSmart’s Security, Prevention and Safety Guidelines

• Promote PriceSmart’s business philosophy including the 6 Rights of Merchandising

• Enforce and Adhere to PriceSmart’s Policies and Procedures

• Protect PriceSmart’s assets and working tools at all times