The L&D Learning Operations Assistant Officer will be responsible for creating and validating courses and corresponding classes in the Learning management system and assisting with setting up of virtual classroom sessions

OVERVIEW:

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”).  The Clients’ Learning & Development function is expanding operations at JESS to support the Learning Operations process area.  Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back office operations.

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JOB SUMMARY:

The L&D Learning Operations Assistant Officer will be responsible for creating and validating courses and corresponding classes in the Learning management system and assisting with setting up of virtual classroom sessions.

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JOB RESPONSIBILITIES

Service Delivery

• —Assist with the creation and validation of courses, classes (offerings) in our Learning Management System
• —Liaise with project managers for course setup
• —Assist with virtual classroom setup
• —Assist with scheduling and sending invitations for virtual sessions
• —Managing CPE documentation and other course files
• —Assist with downloading and archiving course files
• —Assist with any other adhoc tasks as requested

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  EDUCATION/EXPERIENCE

• —Associates degree / 13th Grade
• —At least six months working in a professional environment

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  COMPETENCIES

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  Business Competencies

• —Communication- Delivering clear, effective communication and takes responsibility for understanding others. This includes:
  1. Develop written material that is easily understood to influence business partners and management and simplify complex information to ensure understanding.
• —Customer Service - Demonstrating a commitment to public service; serves and satisfies internal and external customers; holds oneself accountable for quality outcomes. This includes:
  1. Actively promotes services to existing and potential customers
• —Collab & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve result by
  1. Analyze needs of business partners
  2. Establish relationships and credibility with business partners.
• —Stakeholder Management - the process of maintaining good relationships with the people who have the most impact on your work. This includes:
  1. Build and maintain positive relationships with internal peers and other colleagues, in ways that help to deliver the strategy, not just your personal objectives

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  Technical Competencies

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• —Problem Solving - Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
  1. Focus is on applying and enhancing knowledge or skill.
  2. You have applied this competency to situations occasionally while needing minimal guidance to perform successfully.
  3. You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area.
• —Web-based Technologies - Supports the development, maintenance and application of web-based systems, services, and technologies (e.g., Internet, intranet, extranet, and website).
  1. Understand and can discuss the application and implications of technology changes and processes.
  2. Considers stakeholder needs when recommending appropriate web technologies.
  3. Able to create workflows, make configurations and system changes in keeping with client criteria
  4. Able to design, develop and document logical conditions and workflows
• —Information Systems Administration- Understands and demonstrates knowledge of applicable information systems including concepts, principles, and practices related to their use and application.
  1. Interprets, and analyzes data extracts and reports from automated databases.
  2. Maintains, and regularly monitors systems as applicable to business areas of responsibility to ensure effective performance.
  3. Collaborates with the applicable technical points of contact to perform user acceptance testing activities, ensuring system features and functionalities address business needs.

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  SKILLS

• —Basic knowledge and use of office productivity tools (MS Office, etc.)
• —Ability to learn and use other business information systems
• —Ability to complete lower complexity tasks accurately and completely with limited direction
• —Demonstrate a keen eye for detail
• —Must be tech savvy

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  SPECIAL CONDITIONS

• —Expected to work in a fast pace team environment
• —Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities
• —May be required to work extended hours periodically or on public holidays

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© 2025 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.