Human Resources Business Partner (HRBP)

The HR Business Partner provides HR support to business units, partnering with Operations leaders to drive a productive and compliant workplace. The role focuses on employee and labour relations, ensuring policy compliance, and guiding performance, attendance, and workplace issues.

THIS IS AN ON-SITE ROLE IN CONSTANT SPRING 2, KINGSTON

The Human Resources Business Partner (HRBP) serves as the primary HR support for assigned business units, partnering closely with Operations leaders to foster a productive, compliant, and engaging work environment. The HRBP plays a critical role in managing employee and labour relations matters, ensuring compliance with company policies and Jamaican labour laws, and providing guidance on employee performance, attendance, conduct, and workplace concerns.

In a fast-paced BPO environment, the HRBP acts as a trusted advisor to leaders and employees while balancing employee advocacy with business needs.

Key Responsibilities

Employee & Labour Relations

• Serve as the first point of contact for employee relations matters within assigned business units.
• Conduct workplace investigations relating to misconduct, attendance, harassment, discrimination, policy violations, and other employee concerns.
• Facilitate disciplinary hearings, grievance meetings, counseling sessions, and mediation discussions.
• Provide guidance to leaders on the fair and consistent application of company policies and procedures.
• Draft employee relations correspondence, including warning letters, hearing invitations, decision letters, and separation documentation.
• Support the management of redundancy exercises, organizational restructuring, and employee transitions.
• Maintain accurate and confidential employee relations records.

Business Partnership

• Partner with Operations leaders to address people-related challenges and improve team performance.
• Provide coaching and guidance to managers on attendance management, employee engagement, and conflict resolution.
• Analyze trends and recommend actions to improve retention, morale, and productivity.

Compliance & Risk Management

• Ensure adherence to company policies, client requirements, and regulatory obligations.
• Identify and mitigate employee relations risks before they escalate into formal disputes.
• Partner with Legal, Compliance, Security, and Operations teams on matters that may pose organizational risk.
• Promote a culture of fairness, accountability, and compliance throughout the business.

Qualifications & Experience

• Diploma, certificate, or degree in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related field preferred.
• Experience in Human Resources, Employee Relations, BPO operations or another people-focused role.
• Knowledge of Jamaican labour laws and employment practices is highly desirable.
• Experience conducting investigations, managing disciplinary matters, or resolving workplace conflicts is an asset.
• Previous experience within a BPO, customer service, or high-volume operational environment is preferred.

Knowledge & Skills

• Strong understanding of employee and labour relations principles.
• Strong Knowledge of Jamaican employment legislation and HR best practices.
• Excellent conflict resolution and mediation skills.
• Strong verbal and written communication skills.
• Ability to influence and coach leaders at various levels.
• Sound judgment and decision-making ability.
• Strong organizational and documentation skills.
• Ability to handle sensitive and confidential information with discretion.

Key Competencies

• Employee & Labour Relations
• Investigation & Fact-Finding
• Policy Interpretation
• Coaching & Influencing
• Conflict Resolution
• Professional Judgment
• Relationship Building
• Communication
• Integrity & Confidentiality
• Problem Solving
• Results Orientation