Human Resource Officer

To support the delivery of human resource services within training, employee relations, benefits administration, and performance management. To ensure timely and effective execution of HR activities as per organizational policies and procedures to achieve the goals of NET.

Job Purpose

 Key Outputs:

• Annual Work Plans prepared
• Annual Training Plan developed
• Training needs analysis report prepared
• Training Impact Assessment conducted
• Performance Management Appraisal system implemented;
• PMAS sensitization sessions conducted
• Training and PMAS databases developed maintained
• Competency Profile developed
• Standard Operating Procedures implemented
• Reports produced
• Human Resource records maintained and secured
• Rewards and recognition process coordinated
• Updates for the Human Resource Information System prepared

Technical / Professional Responsibilities

• Assists with the performance management programme by:
  • liaising with managers and supervisors to ensure submission of work plans and performance reports when due and ensure that reviews are done;
  • providing guidance to managers, supervisors and staff on the administration of the performance management system;
  • recording and following up on implementation
  • Conducts sensitization sessions on the Performance Management & Appraisal System (PMAS) to increase awareness and knowledge.
  • Monitors compliance and general adherence to the PMAS policy and recommends appropriate strategies to mitigate gaps.
  • Monitors compliance with the conduct of Interim Evaluations and provides guidance where necessary.
  • Develops and maintains the PMAS database.
  • Facilitates the appeal process of PMAS.
  • Liaises with the Manager, HR Management & Development in selection and eligibility for reward/recognition.
  • Assists with the monitoring of Work Plans created to address performance gaps to safeguard alignment with Strategic and Operational Plans.
  • Provides guidance and technical support to staff in the preparation of Individual Work Plans (IWPs)
  • Provides support with the identification of training needs by observation and by reviewing performance appraisal reports
  • Participates in the development of training materials.
  • Provides advice and guidance to managers and staff on all training and development activities.
  • Participates in the development of the Department’s Operational Plan and budget to ensure the department’s targets and objectives are reflected.
  • Develops an informed training budget.
  • Conducts/coordinates training sessions as required to meet the objectives of the organization.
  • Designs and delivers training programmes within required, scope, quality and budget.
  • Develops and implements skills inventory.
  • Makes administrative arrangements for participation in local and overseas training courses, seminars and conferences as necessary.
  • Establishes and maintains training database and training records for all employees.
  • Co-ordinates on-the-job training where applicable.
  • Co-ordinates the succession and development of staff
    • Contributes to the smooth functioning and cohesion of the team.
• Adherence to the organization’s training policy
• Training databases are created and current and accurate training records are maintained
• Reporting deadlines are consistently met and accurate information is available for decision making by the Manager, Human Resource Management & Development
• Confidentiality, integrity, dependability and tact are displayed in the execution of duties
• Human Resource records are undated and maintained
• Facilitate orientation and onboarding of new employees
• Assists with leave administration and employee benefits processing accurately and timely
• Prepares, organizes, collates and scans staff updates for the Human Resource Information System, ensuring accuracy and timely submission in accordance with system requirements and organisational standards
• Coordinates employee engagement activities such as surveys, wellness programs, and staff events
• Supports special HR projects as assigned by management

Administrative Responsibilities

• Prepares Annual Work Plan so as to fulfil the PMAS requirements;
• Prepares human resource reports and statistics as required
• Maintains various human resource records and files including, employee files, leave records and performance management records.
• Assists with the planning of special events involving the National Education Trust.
  • Establishes and maintains training database and training records for all employees
  • Co-ordinates on-the-job training where applicable
  • Conducts research on best practices for employee training and development
  • Maintains library of Job Descriptions
  • Co-ordinates the succession and development of staff
  • Prepares reports and submits to Senior, Human Resource Officer
  • Provides technical advice and guidance on best practices in field of specialization

• Performs other related functions assigned from time to time by the Senior Resource Officer or the Manager, Human Resources Management & Development

Performance Standards:

• Annual Work Plan prepared according to PMAS standards and required timeframe
• Confidentiality, dependability and tact are displayed in the conduct of job functions
• Recommends resource persons for particular training programmes
• Conducts Training Needs Assessment annually to facilitate development of Training Plan
• Conducts impact assessment as required
• Recommends training provision, budget and suppliers
  • Prepares Training schedule as required
  • Stipulated deadlines are consistently met
  • Human Resource records are up-to-date

Contacts within the organisation required for the achievement of the position objectives

Contacts external to the organisation required for the achievement of the position objectives

Required Competencies:

Core

• Excellent interpersonal skills
• Excellent written and oral communication skills
• Sound knowledge of customer services principles and techniques
• Confidentiality and integrity
• Ability to work on own initiative
• Team oriented
• Good analytical skills and problem solving skills
• Good judgment
• Attention to details and accuracy
• Good organization and time management skills

  Technical

• Knowledge of best practices in human resource management
• Proficient with MS and HR Software applications

Minimum Required Education and Experience

• First degree in Human Resource Management, Business Administration or related field
• Formal training in employee relations would be an asset
• Two (2) years experience in Human Resource Management or related administrative roles

Authority:

• Access confidential information required to perform duties

 Specific Conditions Associated with the Job:

• Normal working condition
• Required to work beyond and outside normal working hours in meeting deadlines