HUMAN RESOURCES MANAGER

HUMAN RESOURCES MANAGER

JOB TITLE: HUMAN RESOURCES MANAGER

Location:                     Kingston/Montego Bay

Industry:                     Funeral Services

Employment Type:     Full-Time

Job Summary

A reputable funeral service organization is seeking a Human Resources Manager to oversee and manage all aspects of the human resource function in a sensitive, service-driven environment. The successful candidate will support management in maintaining high standards of professionalism, compassion, discipline, and compliance while fostering a respectful and productive workplace culture.

Key Responsibilities

Human Resource Administration

• Develop, implement, and maintain HR policies, procedures, and systems aligned with organizational needs and Jamaican labour laws.
• Provide HR advisory support to management and supervisory staff.
• Employee Relations & Industrial Discipline
• Manage employee relations matters including grievances, disciplinary proceedings, and conflict resolution.
• Conduct investigations and disciplinary hearings in accordance with company policy and labour legislation.
• Ensure fair, consistent, and confidential handling of employee matters.

Performance Management

• Implement and manage employee performance appraisal systems.
• Support supervisors in performance reviews, probation assessments, and performance improvement plans.
• Monitor staff attendance, conduct, and productivity.

Training & Development

• Identify training needs and coordinate staff training programmes.
• Support the development of staff professionalism, customer service standards, and workplace conduct.
• Maintain training records and monitor training outcomes.

Compliance & Records Management

• Ensure compliance with all statutory requirements including employment contracts, leave entitlements, and statutory deductions.
• Maintain accurate, confidential employee records and HR documentation.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Industrial Relations, Business Administration, or a related discipline.
• Minimum 3–5 years’ experience in a human resource management role.
• Sound knowledge of Jamaican labour laws, industrial relations, and disciplinary procedures.
• Experience working in a service-oriented or sensitive environment (e.g. funeral services, healthcare, hospitality) would be an asset.
• Strong communication, interpersonal, and decision-making skills.
• High level of professionalism, discretion, empathy, and integrity.

How to Apply

Interested applicants should submit their resume and cover letter