HR Operations Manager

HR Operations Manager – Strengthen People Operations at Island Grill. Join a brand committed to operational excellence and people performance.

Island Grill is seeking an experienced and results-driven HR Operations Manager to lead and optimize our HR operations framework. This role is critical to ensuring structure, consistency, and accountability across all people processes, while supporting the delivery of a high-performing and compliant work environment. If you are an HR professional with a strong foundation in operational execution, process improvement, and people management, this opportunity offers a platform to make a measurable impact.

Island Grill is a leading QSR chain that specializes in authentic Jamaican cuisine and hospitality. Our purpose is to meet the needs of our customers by delivering home-cooked Jamaican meals for people on the go. We are committed to creating a workplace where our team members can thrive and grow through training, mentorship, and mutual support. We are seeking to engage individuals with an entrepreneurial spirit, who thrive in and enjoy high-paced environments. 

About the Role:

Reporting to the Head of HR, the HR Operations Manager will partner closely with business leaders to align HR strategy with organizational objectives. The role is responsible for optimizing HR operations, enhancing employee experience, and ensuring full compliance with labour laws and internal standards.

This position provides leadership across key functional areas including policy development, benefits administration, records management, performance management, and occupational health and safety.

Key Functions

• Lead the development and implementation of HR policies and procedures that reinforce company values and operational excellence
• Lead end-to-end Benefits Administration, ensuring accurate, timely processing of all employee benefits.
• Collaborate with Finance to ensure accurate and compliant payroll processing.
• Manage and optimize the leave management system, including reporting and workforce planning
• Maintain a legally compliant disciplinary framework, including clear policies and manager guidelines.
• Ensure accurate and secure management of all HR records, both digital and physical.
• Support a robust Occupational Health & Safety Programme through risk identification, training, and reporting.
• Manage all offboarding processes with professionalism, care, and compliance; provide insights through exit reporting.
• Monitor HR performance metrics and recommend solutions to close performance gaps.
• Support the implementation and continuous improvement of HR Information Systems (HRMIS)
• Drive performance management processes, linking outcomes to development and rewards
• Help embed the company’s core values into daily operations, fostering a values-driven culture.
• Lead and develop a high-performing HR Operations team focused on service, accountability, and results.

Our Ideal Candidate:

We are looking for someone who:

• Possess strong organizational and analytical capability with attention to detail
• Has effective communication and stakeholder management skills
• Has the ability to drive structure, accountability, and process adherence
• Is proactive, solutions-oriented, and has execution-focused approach
• Maintains confidentiality in managing sensitive employee matters with professionalism
• Has strong leadership and team management capability

Qualifications & Experience: 

• Bachelor’s degree in management studies or any equivalent
• Minimum 3-5 years’ experience in a similar role designing and implementing HR Operational Management initiatives & programmes to deliver business results
• Demonstrated ability to develop and enforce HR policies, procedures, and disciplinary frameworks, ensuring legal compliance and fairness
• Proficiency in Jamaican labour laws, industrial relations, and regulatory frameworks
• Knowledge of HR systems and technologies
• Proficiency in Microsoft Applications

Interested persons should submit their application by May 22, 2026.

We appreciate and thank all applicants; however, only those shortlisted will be contacted.

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