General Manager

General Manager

If you have already applied, there is no need to reapply. We are currently reviewing the applications received. This advertisement is intended to broaden the candidate pool.

A well-established medical practice in Kingston, Jamaica is seeking an experienced General Manager to provide overall leadership for clinical and non-clinical operations. This role is responsible for ensuring operational excellence, financial sustainability, regulatory compliance, and an exceptional patient experience, in partnership with clinical leadership.

KEY RESPONSIBILITIES

• Provide strategic leadership and execute operational plans aligned with clinical goals and financial objectives
• Oversee day-to-day operations, including front desk, scheduling, electronic medical records, and IT systems
• Develop, manage, and monitor the annual operating budget, revenue performance, and cost controls
• Ensure compliance with all applicable healthcare regulations, data protection, and privacy requirements
• Lead, manage, and develop clinical and non-clinical teams, including recruitment, performance management, and staff engagement
• Champion a patient-centered culture and drive initiatives to improve patient satisfaction, access, and service quality
• Identify and mitigate operational, financial, and clinical risks; maintain audit readiness
• Develop, implement, and enforce policies, procedures, and standard operating procedures
• Oversee facilities, equipment maintenance, safety standards, and cybersecurity protocols
• Support business growth through oversight of marketing, business development, and stakeholder relationships

 REQUIRED QUALIFICATIONS

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• Minimum of 5–7 years’ progressive leadership experience in healthcare operations or medical practice management
• Strong knowledge of healthcare regulations, financial management, and operational controls
• Excellent leadership, communication, and problem-solving skills

PREFERRED QUALIFICATIONS

• Master’s degree in Healthcare Administration, Business Administration, or a related discipline
• Professional certification such as CMPE or equivalent
• Experience managing multi-site operations