Customer Value Management Analyst

Company description:

Digicel Group Limited

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Customer Value Management Analyst

Primary objective of the job: 

The Customer Value Management Analyst is responsible for collecting (from various data sources), analysis and reporting of Prepaid/CVM revenue, product and customer-related data. Placing emphasis on integrity, relevance and accuracy in an ongoing effort, to increase overall campaign productivity to drive results. He or She will create both standardized and custom reports, develop standardized tools, methodologies and business processes to support operational efficiency.

This position's primary responsibility is to conduct data analysis which will produce information and reports (quantitative & qualitative) that will support the decision-making process and help to drive the business strategy to meet its overall revenue and EBITDA objectives.

Main Duties and Responsibilities:

CVM Data Management  

• Ensure the data from all platforms is clean, accurate, relevant and complete (organized and rolled up into reports, ideally via a centralized and automated database).
• Analyze user requirements and based on findings, design functional specifications for BI front-end applications inclusive of Identifying and managing CVM dependencies and critical paths. 
• Build, develop, and grow any business relationships vital to the success of all CVM initiatives.
• Continuous monitoring of consumer information provision to ensure the changing business management requirement is fully supported. 
• Provide daily updates on reports essential for timely business decisions.
• Efficiently build and execute scripting of CVM campaigns, leading to potential delays and lost revenue opportunities.
• Thoroughly update findings on customer behavior, which is vital for targeted and effective CVM strategies.

 Reporting and Analytics

• Ensure the delivery of information and insight in a timely manner, including highlights of emerging problems, misalignments, and other challenges. 
• Develop/Contribute to CVM models and analyses to support strategic initiatives. 
• Design and provide visualizations on top of the existing & new data structures.
• Analyze and measure performance of key CVM Campaigns and the overall business through daily, weekly, monthly reports and KPIs for the business.
• Develop effective reporting tools and models using PowerBi/Toad/SQL Developer.

Academic Qualifications and Experience Required:

• BSc. in Engineering/Computer Science/Economics and /or MBA (top tier university/Top Business School)
• 2-3 years’ experience performing similar roles/duties.
• 3 to 5 years’ relevant analytical reporting experience.
• Working experience with the Microsoft PowerBI tool and advanced experience with SQL Scripting with the intend of building tables or other DWH features.
• An acceptable level and combination of academic qualifications and work experience may be considered in lieu of minimum requirements. 

Functional Skills:

• Ability to read, analyse, and interprets common scientific and technical journals and financial reports documents. 
• Ability to effectively present information to senior management
• Very High Skills – Ability to define problems, collects data, establish facts, and draw valid conclusions.   

• Attentive to detail
• Ability to multi-task and deliver against competing priorities with accuracy
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Excellent interpersonal skills and collaborative style
• Courteous and professional demeanor
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
• Confidentiality and trustworthiness
• Initiative and resourcefulness in the conduct of duties.
• Strong communication (oral and written)
• Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc) with intermediate to advanced skill in Excel
• Experienced in working in Data visualization preferably through the Microsoft PowerBI suite of services.
• Knowledge and experience in SQL and management of tables or other DWH structures

Profile description: