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Customer Success Manager
Greenlife Healthcare Staffing
- Bridgetown / Kingston and St. Andrew / Georgetown
- See description
- Permanent full-time
- Updated 03/06/2026
- Human Resource
The Customer Success Manager owns the post-contract client relationship, ensuring service quality, resolving issues, and driving renewals and upsells.
Company Confidential
Work Type: Fully Remote / Full-Time
Compensation: $15 USD per Hour | Training Rate: $10 USD per Hour (3-4 Weeks)
Applications: Accepting Applications Globally
POSITION OVERVIEW
The Customer Success Manager owns the post-contract client relationship, ensuring service quality, resolving issues, and driving renewals and upsells. This role requires a polished, proactive communicator who understands service excellence and can manage multiple high-value client relationships simultaneously.
KEY RESPONSIBILITIES
- Serve as the dedicated point of contact for assigned client accounts following contract execution.
- Conduct regular check-ins and account reviews to ensure service satisfaction and identify improvement opportunities.
- Proactively resolve complaints, service gaps, or staffing concerns with professionalism and urgency.
- Identify and pursue upsell opportunities - additional staff, extended hours, supplementary services.
- Collect and relay client feedback to operations and management for service improvements.
- Monitor service delivery metrics for assigned accounts and flag underperformance.
- Maintain accurate client interaction logs, account notes, and renewal timelines in CRM.
- Support contract renewals and client retention activities.
REQUIRED QUALIFICATIONS
- Bachelor's degree preferred or equivalent experience.
- 2+ years in customer success, account management, or client services; hospitality, concierge, or staffing industry preferred.
- Strong interpersonal skills with a natural client-first, solution-oriented approach.
- Excellent written and verbal communication; professional and polished at all times.
- Ability to manage multiple accounts simultaneously in a remote environment.
- Proficiency in CRM software, Microsoft Office, and Google Workspace.
Ref: Customer Success Manager
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