Claims Customer Service Representative

The Claims CSR is responsible for obtaining information from Insureds and Third Parties with respect to losses reported that may give rise to a claim under the Policy. Processing and settling small insurance claims promptly and accurately, and in accordance with company practices and procedures.

1. Reviews of insurance contracts to determine coverage and liability;
2. Dealing with walk-in-clients and provide assistance with claim reports, as well as responding to queries.
3. Prepare insurance claims forms and related documents to required standard.
4. Surveys damaged vehicles for walk-in-clients
5. Act as key interface with intermediaries, accountable for overall achievement of customer service goals by actively ensuring the delivery of all TRINRE customer service standards by demonstrating professionalism, promptness, accuracy, courtesy and helpfulness
6. Records claims information on the computer system ensuring that data is accurate and complete;
7. Collates all necessary documents for claims settlement and prepare Claim files;
8. Appoints approved adjusters and investigators and follows-up on all matters to facilitate completion of timely and accurate reports and service delivery
9. Evaluates and settle windscreen claims within limits of authority
10. Contacts clients, claimants, experts, and service providers on timely basis to facilitate the claims process and quality customer service whilst also ensuring all physical and electronic notes are updated.
11. Liaise with brokers/insureds to obtain outstanding claim reports;
12. Maintain Register of reported claims by third parties and provide systematic follow up to Brokers/Insureds on outstanding claim reports.
13. Maintains proper records as required;
14. Supports the development and maintenance of a team environment by performing other related duties;
15. Adheres to Anti-Money laundering guidelines