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Claims Customer Service Representative

San Fernando
Not disclosed
Permanent full-time
Updated 20/05/2025

Principal Duties and Responsibilities

Reviews of insurance contracts to determine coverage and liability;
Dealing with walk-in-clients and provide assistance with claim reports, as well as responding to queries.
Prepare insurance claims forms and related documents to required standard.
Surveys damaged vehicles for walk-in-clients
Act as key interface with intermediaries, accountable for overall achievement of customer service goals by actively ensuring the delivery of all TRINRE customer service standards by demonstrating professionalism, promptness, accuracy, courtesy and helpfulness
Records claims information on the computer system ensuring that data is accurate and complete;
Collates all necessary documents for claims settlement and prepare Claim files;
Appoints approved adjusters and investigators and follows-up on all matters to facilitate completion of timely and accurate reports and service delivery
Evaluates and settle windscreen claims within limits of authority
Contacts clients, claimants, experts, and service providers on timely basis to facilitate the claims process and quality customer service whilst also ensuring all physical and electronic notes are updated.
Liaise with brokers/insureds to obtain outstanding claim reports;
Maintain Register of reported claims by third parties and provide systematic follow up to Brokers/Insureds on outstanding claim reports.
Maintains proper records as required;
Supports the development and maintenance of a team environment by performing other related duties;
Adheres to Anti-Money laundering guidelines

Qualifications and Experience

At least three (3) years’ experience in a similar position;
Minimum 5 CXC passes including English and Mathematics and 2 ‘A’ levels;
Diploma Claims Administration or Diploma Claims Adjusting/Investigation, or at least three years’ experience in Claims or an equivalent combination or working experience and education;
Proficient in Microsoft Office Suite

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Q-1

Do you have a Diploma in Claims Administration or Diploma Claims Adjusting/Investigation?

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Do you have at least three (3) years’ experience in a similar position, or an equivalent combination or working experience and education?

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Q-1

Do you have a minimum 5 CXC passes including English and Mathematics and 2 ‘A’ levels?

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