Cards CSR - Ebanking

The Card CSR role is responsible for the timely production, packaging and dispatching of card requests for all JMMB branches and Co-Branded partners.

Job Summary:

The Card CSR role is responsible for the timely production, packaging and dispatching of card requests for all JMMB branches and Co-Branded partners.  The role is also responsible for the daily settlement of all VISA transactions, including reviewing transaction postings in T24 to that of VISA’s daily transaction and settlement report and passing the required journal entries to the Bank’s CITI nostro accounts. The position also provides operational and client support in the resolution of all card-related queries in a timely manner. Promotes JMMB’s Vision of Love and its unique culture. Engage in the process for continuous improvement. 

Key Responsibilities:

Card Production:

• Reviews new and renewal card orders for all JMMB branches and Co-Branded Partners
• Produces cards and prepares pin mailers for dispatch in a timely manner (not applicable if once Interactive Voice Response (IVR) enabled pinning is in place).
• Ensure secure delivery of items in compliance with set guidelines.

Daily Settlement: 

• Daily obtains VISA settlement reports.
• Reviews internal reports of daily card transactions posted to T24, adjust for duplicated, missing, and inaccurate entries, ensuring it balances to the report received from VISA.
• Ensures timely preparation and processing of journal entries to the Bank’s CITI nostro account.
   

Co-Branded Partners Support:

• Reviews all card applications and documentation for cards produced and dispatched to the Co-Branded partners.
• Liaises with the partners to regularize any discrepancies and performs continuous reviews to ensure that documentation is kept up to date.
  
  

Performs other duties or projects assigned as it relates to Card Services.

Qualifications (Education & Certification)

• Minimum of five (5) GCE “O” level subjects and/or (2) “A” level inclusive of Mathematics and English

Experience:

• Minimum of two (2) years Banking experience
  
  

Other (Skills):

• Knowledge of Visa International and card payment industry would be an asset.
• Thorough knowledge of Microsoft Office applications such as Word and Excel.
• Ability to effectively communicate with team members, management, and customers in a courteous, professional, and mature manner.
• Organized, accurate and pays attention to detail.
• Ability to think “outside of the box” – proactively seeks solutions and alternative action to issues.
• Ability to manage multiple tasks with tight deadlines.
• Dedication to and ability to deliver excellent customer service.
• Demonstrates reliability and dependability; - evidenced by daily attendance and punctuality.
• Open and willingly embraces change.
• Supportive team player within JMMB’s environment to achieve group targets and goals.