About Smart Mobile Solutions

Smart Mobile Solutions Group helps businesses of all sizes—from large companies to small startups— simplify their technology needs. We are a full-service ICT Company that provides everything from devices and tech support to digital solutions that help companies work smarter and grow faster. Whether you’re upgrading your tech, optimizing your operations, or expanding your digital presence, we’ve got the experience and tools to make it happen, so you can focus on your business. Join us and be part of a team that delivers innovative solutions to drive real business growth. We pride ourselves on being solutionists! Visit us at www.smsja.com to learn more.

Our commitment to you:

At SMS Group, we are dedicated to fostering an inclusive and supportive workplace where every team member feels a true sense of belonging. Your unique contributions are valued and celebrated, and we believe that our collective strength comes from the diverse experiences and talents of our people. Collaboration is at the heart of what we do, and you’ll be working alongside colleagues who not only appreciate your strengths but are also eager to learn from your perspectives. Professional growth and development are integral to our culture—growth is woven into the fabric of who we are, and we are committed to helping you achieve your career aspirations.

SMS Group is looking for a talented Business Account Manager (BAM). to join our winning Sales Department! Reporting to The Group Commercial Manager. The Business Account Manager (BAM) is accountable and responsible for executing sales strategies for Information and Communications Technologies within their customer base. The function of the BAM is to ensure continued growth and success in the industry by conveying an image of quality, integrity, and superior customer service; through the understanding and delivery of customer needs, strong relationships, and positioning of the entire range of products and services that Smart Mobile Solutions Group offers.

What you’ll do:

• Responsible for the independent daily management of assigned accounts.
• Build and maintain strong, long-lasting customer relationships.
• Identify key stakeholders and business drivers within assigned accounts.
• Identify and introduce new products to the market.
• Respond to requests for information, quotations, and proposals.
• Assist with conducting market analysis and benchmarking studies.
• Provide pre-sales and post-sales support to clients and customers.
• Work to ensure end-to-end customer satisfaction to drive new revenue growth and retain existing revenue from all assigned accounts.
• Achieve assigned sales targets and quota objectives.
• Understand the budgeting and acquisition processes within assigned accounts.
• Create comprehensive account plans and tactics to win new business from existing and new accounts.
• Operate as the lead point of contact for all matters specific to your accounts.
• Effectively present and discuss the products and services of the company to both existing and prospective customers.
• Acknowledge customer/client queries, concerns, and requests through meetings, phone calls, texts, WhatsApp, and use of Zoho Desk.
• Handle customer complaints and resolve issues as necessary, escalating to the appropriate team when required.
• Log and update leads and opportunities within the CRM application to ensure accurate pipeline and order tracking.
• Collaborate with operations/warehouse teams to ensure timely receiving, delivery, restocking, and accurate inventory records for assigned accounts.
• Coordinate with relevant teams to process returns, record damaged goods, and ensure proper storage or return to suppliers.
• Support the execution of quarterly stock counts by liaising with operations teams.
• Maintain account-related information on Zoho to ensure accuracy of stock and order details.
• Perform miscellaneous job-related duties as assigned, in collaboration with internal teams.