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Assistant Manager, Human Resources (Benefits & Compensation)
IBEX Global
- St. Catherine
- Negotiable
- Permanent full-time
- Updated 10/09/2025
- HR
The Assistant HR Manager – Benefits and Compensation leads the administration and continuous improvement of the company’s benefits and compensation programs.
Responsibilities
- Serve as a key liaison between employees, management, insurance providers, benefits vendors, and the company doctor to ensure clear communication and timely resolution of
benefits and compensation inquiries. - Oversee the administration of employee benefits programs, including enrolment, changes, claims processing, and vendor management.
- Complete, manage, and submit reports, summaries, and documented metrics as directed by Human Resources Management.
- Create and analyze reports related to benefits and compensation to inform strategic decision-making.
- Partner with insurance providers to review, tweak, and design benefits plans that optimize offerings aligned with employee needs and company goals.
- Proactively seek, evaluate, and recommend new benefit vendors or partners to enhance Ibex’s benefits packages.
- Collaborate closely with site management and Payroll to ensure accurate and consistent administration of compensation-related transactions such as new hires, promotions,
transfers, demotions, and terminations. - Ensure full compliance with Jamaican labour laws, Ibex policies, GDPR, and other applicable data privacy regulations governing benefits and compensation.
- Provide support and guidance to employees injured on the job, coordinating with insurance providers, site management, and the company doctor to facilitate claims,
medical care, and rehabilitation processes. - Manage benefits and compensation data within the HRIS, ensuring data accuracy, integrity, and timely updates.
- Lead and support audits and reporting activities related to benefits and compensation for both internal teams and external stakeholders.
- Provide coaching and guidance to managers, employees, and team members on benefits programs, compensation policies, and compliance matters.
- Coordinate and deliver communication and training on benefits and compensation programs to employees and management, ensuring clear understanding and engagement.
- Manage and train the Benefits and Compensation team on new benefits offerings, policy changes, procedures, and system updates to ensure effective implementation and
knowledge transfer. - Partner with Talent Acquisition to align compensation packages with recruitment strategies and market competitiveness.
- Participate in vendor selection, contract negotiations, and ongoing vendor relationship management to optimize benefits offerings and cost-effectiveness.
- Assist in the development, maintenance, and continuous improvement of HR forms, documentation, and systems relevant to benefits and compensation.
- Participate in strategic planning and benefits forecasting to ensure program sustainability and alignment with company goals.
- Support broader HR initiatives and projects that promote a positive employee experience through comprehensive benefits and compensation programs.
- Establish and maintain clear escalation processes and collaborate closely with HR Supervisors and other team members to resolve complex cases and improve service
delivery. - Perform other duties as assigned by HR leadership.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- Minimum of 4 years of experience in Benefits and Compensation or a similar HR function.
- Strong knowledge of Jamaican labour laws, benefits regulations, compensation practices, and data privacy regulations such as GDPR.
- Proven experience managing employee benefits programs, vendor relationships, and insurance providers.
- Proficiency with HRIS platforms and strong skills in Microsoft Office, particularly Excel and reporting tools (Power BI is a plus).
- Excellent analytical, problem-solving, and organizational skills.
- Demonstrated ability to coach, train, and develop team members.
- Strong interpersonal, communication (written and verbal), and negotiation skills.
- High level of discretion and ability to maintain confidentiality.
- Ability to manage multiple priorities in a fast-paced environment and deliver results within deadlines.
- Experience collaborating with cross-functional teams such as Payroll, Talent Acquisition, and Operations
Ref: Assistant Manager, Human Resources (Benefits)C
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